Sr. PS Consultant

Genesys Cloud Services, Inc.

Job Overview

Location

Virtual Office (Telangana)

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior PS Consultant in the Custom Application Support (CAS) team within Genesys Professional Services (PS), you will provide senior-level technical support and delivery enablement for custom applications built on Genesys Cloud’s API-first platform.
• You will own end-to-end incident troubleshooting and resolution, lead communication with customers and partners, mentor team members, and contribute to custom application enablement and implementation projects.
• Your success requires deep expertise in Genesys Cloud products and APIs (including Platform and Analytics APIs), strong debugging skills, and a solid understanding of modern cloud architectures and SDLC practices.
• You will serve as a customer liaison for phone and email support, own case triage from intake to closure, review application code to identify defects, apply SDLC best practices, create knowledge base articles, set resolution expectations, and interface with subject matter experts for deeper escalation.
• You will participate in shift rosters for critical cases and collaborate cross-functionally to ensure stakeholder alignment and timely progress updates.

🎯 Requirements

• Minimum of 5 years of related experience with a bachelor’s degree, or 3 years with a master’s degree, or a PhD without significant prior experience.
• Strong hands-on expertise with Genesys Cloud, including API-first architecture and experience with Genesys Cloud APIs (Platform and Analytics APIs) used to build and support custom applications.
• Proven ability to independently investigate and resolve complex issues, including reproducing problems, isolating root cause, and driving resolution to closure.
• Demonstrated ability to read, understand, and troubleshoot application code, identify defects related to reported issues, and propose practical fixes or remediation approaches.

🏖️ Benefits

• Competitive compensation and comprehensive benefits package typical of a global technology leader.
• Opportunity to work with over 8,000 organizations worldwide using agentic AI and the Genesys Cloud Experience Orchestration platform.
• Flexible remote work environment with independence to make a larger impact and take ownership of your work.
• Access to professional development, mentorship, and collaboration in a culture that values empathy and teamwork.

Skills & Technologies

Java

DynamoDB

AWS

Git

Linux

Senior

Remote

Degree Required

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Genesys Cloud Services, Inc.

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About Genesys Cloud Services, Inc.

Genesys Cloud Services provides cloud-based customer experience and contact center software, integrating voice, digital and AI technologies. The platform unifies omnichannel interactions, workforce engagement, analytics and automation to help organizations personalize service, improve agent productivity and gain insights across customer journeys. Founded in 1990, the company serves enterprises and mid-market businesses worldwide across industries including financial services, retail, healthcare and government.

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