AI and Experience Orchestration Director

Genesys Cloud Services, Inc.

Job Overview

Location

Virtual Office (Turkey)

Job Type

Full-time

Full Job Description

📋 Description

• The AI and Experience Orchestration Director leads strategic engagements to accelerate adoption of Genesys native AI and Experience Orchestration capabilities, working closely with core account teams to translate business goals into impactful AI use cases that deliver measurable outcomes.
• Day to day, the role involves demonstrating advanced expertise in AI, engaging with senior and C-level leaders, influencing deal strategy, driving field execution of AI programs, serving as a trusted subject matter expert, leading customer workshops to shape AI use cases, and acting as the voice of the customer by capturing insights and partnering with cross-functional teams in marketing, product, customer success, and professional services.
• Genesys is a global leader in AI-powered customer experience, employing over 6,000 people who embrace empathy and collaboration to drive innovation. The company offers the independence and impact of a smaller team with the benefits and perks of a larger tech organization, fostering a culture where employees take ownership and make a meaningful difference.
• In this role, the person can develop deep expertise in AI-powered customer experience, shape strategic AI initiatives for enterprise clients, influence go-to-market motions across global teams, and grow as a trusted advisor and change agent in the evolving landscape of experience orchestration and agentic AI.

🎯 Requirements

• Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
• Experience in sales overlay, specialist, or subject matter expert functions
• 10 to 12 years of experience in software, cloud, or AI related roles
• Proven capability in AI powered customer experience and conversational AI solutions
• Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
• Experience coordinating and executing AI proofs of concept

Skills & Technologies

Onsite

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Genesys Cloud Services, Inc.

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About Genesys Cloud Services, Inc.

Genesys Cloud Services provides cloud-based customer experience and contact center software, integrating voice, digital and AI technologies. The platform unifies omnichannel interactions, workforce engagement, analytics and automation to help organizations personalize service, improve agent productivity and gain insights across customer journeys. Founded in 1990, the company serves enterprises and mid-market businesses worldwide across industries including financial services, retail, healthcare and government.

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