Business Analyst

First American Financial Corporation

Job Overview

Location

USA, Florida, Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Business Analyst at First American Financial Corporation, you will be instrumental in driving process improvements and defining business processes within our Agency Division. This role is pivotal in ensuring our policy-issuing agents have the optimal resources, services, and underwriting guidance to achieve their highest levels of success.
• You will collaborate closely with various business departments, proactively seeking out and identifying opportunities for enhancement. A core responsibility involves the meticulous definition and documentation of business processes, procedures, and standard operating procedures (SOPs), ensuring clarity and consistency across the organization.
• Your analytical prowess will be leveraged to assess and document training needs, and to effectively communicate the existence and implications of new or updated processes to relevant stakeholders.
• This role requires a strategic partner who can act as a liaison between First American and external entities such as government bodies, vendors, and other First American divisions. You will be responsible for defining business processes and contributing to the generation, updating, and creation of various products and services.
• When new processes are identified, you may take the lead in driving their implementation or seamlessly hand them off to the Project Management Team for execution, demonstrating adaptability and project oversight capabilities.
• You are expected to bring a seasoned analytical perspective, possessing strong business and operations knowledge. This insight will be crucial for identifying issues, pinpointing inefficiencies, and formulating actionable recommendations for process improvements that align with strategic business objectives.
• A key aspect of your role will be to define business process requirements, thoroughly research available alternatives, prepare compelling presentations to articulate findings and proposed solutions, drive consensus among stakeholders, and rigorously test solutions to confirm their efficacy before implementation.
• You will be adept at analyzing and gathering customer requirements, translating them into actionable plans, and developing and implementing customized solutions, while also being prepared to offer alternative approaches when necessary.
• As part of the implementation process, you will provide informal training to users and may also be called upon to deliver formal training and direct support to customers, ensuring smooth adoption of new processes and systems.
• In partnership with business stakeholders and Subject Matter Experts (SMEs), you will be responsible for creating comprehensive documentation, including detailed business processes, training procedures, and standard operating procedures, serving as a vital knowledge base for the organization.
• You will be tasked with generating and creating various reports, conducting thorough research, analyzing data to identify trends, and presenting these findings to management and business partners, thereby informing strategic decision-making.
• This role offers the opportunity to contribute to a dynamic environment where your analytical skills and process-oriented mindset will directly impact operational efficiency and agent success. You will be a key player in shaping how we operate and serve our partners, embodying First American's commitment to innovation and excellence.
• You will be expected to perform other duties as assigned, demonstrating flexibility and a willingness to contribute to the broader goals of the team and the company.
• The role demands a proactive approach to problem-solving, utilizing analytical skills to determine the root cause of issues and applying creative and effective solutions to overcome them.
• You will need to skillfully analyze complex situations, conduct effective interviews, formulate insightful questions, and probe for deeper knowledge and understanding to ensure comprehensive grasp of business needs and challenges.
• A fundamental understanding of general business, production, and/or operation environments, coupled with an awareness of cost-benefit implications, will be essential for making informed recommendations and driving value.
• Your ability to clearly define parameters to meet business requirements through both written and oral communication will be critical for success.
• The role also involves presenting findings and recommendations effectively, requiring strong presentation skills to convey complex information clearly and persuasively to diverse audiences.
• A standard proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is expected to support daily tasks and reporting requirements.
• This position is a remote opportunity within Florida, USA, offering flexibility while maintaining a strong connection to the team and company objectives.
• You will be part of a 'People First' culture that values individuality, inclusivity, and empowerment, contributing to an environment where all employees feel welcome, supported, and encouraged to reach their full potential.
• The role offers a competitive pay range of $73,900.00 - $98,500.00 Annually, reflecting the experience and responsibilities associated with the position.

🎯 Requirements

• Bachelor's Degree or equivalent work experience.
• 2-5 years of experience working as a Business Analyst.
• Strong analytical skills with the ability to determine root causes of problems and apply creative solutions.
• Proficiency in data management and analysis, with the ability to generate reports and identify trends.
• Excellent written and oral communication skills, including presentation abilities.
• Standard proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

🏖️ Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401k retirement savings plan.
• Paid Time Off (PTO) and paid sick leave.
• Employee Stock Purchase Plan.
• Opportunity to work in a 'People First' culture that celebrates diversity, equity, and inclusion.
• Remote work flexibility within Florida, USA.

Skills & Technologies

Remote

Degree Required

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First American Financial Corporation

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About First American Financial Corporation

First American Financial Corporation provides title insurance, settlement services, and risk solutions for real estate transactions in the United States and abroad. The company offers title insurance policies, escrow and closing services, tax monitoring, home warranty products, and data and analytics for lenders, servicers, investors, and government-sponsored enterprises. Its segments include title insurance and services, specialty insurance, and corporate operations. Founded in 1889 and headquartered in Santa Ana, California, First American supports residential and commercial property transactions through a network of agents and direct operations.

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