Business Development Associate

📋 Description

• • As a Business Development Associate (BDA) at CSG, you will be the driving force behind our sales engine, playing a pivotal role in expanding our business by expertly managing inbound leads and proactively generating outbound opportunities through the strategic application of cutting-edge technology.
• • This role is designed for an individual with a profound passion for attracting new clients and cultivating robust, lasting relationships. You will be instrumental in conducting comprehensive market research, leveraging advanced technological tools to identify potential clients and market trends.
• • You will develop and refine innovative business strategies and compelling pitches, actively seeking out and forging new business opportunities that align with CSG's growth objectives.
• • The ideal candidate is someone who is exceptionally driven by results, possesses a keen intuition for market dynamics, demonstrates resourcefulness in problem-solving, and maintains impeccable organizational skills.
• • You will be motivated by the prospect of increasing sales, significantly enhancing CSG's market reputation, and pioneering novel solutions to address our customers' most complex business challenges.
• • The BDA will embody an energetic, can-do attitude, demonstrating comfort and proficiency in a metrics-driven environment where performance is tracked and celebrated.
• • CSG offers a transparent and deliberate career path, providing clear opportunities for professional growth and advancement, ensuring high performers remain motivated and engaged.
• • Your primary responsibility will be to conduct in-depth market research, utilizing state-of-the-art AI and customer intent technologies to pinpoint and qualify prospective clients.
• • You will be tasked with driving pipeline growth by actively engaging with marketing campaigns, identifying high-quality leads, and ensuring they are effectively pursued.
• • A key function of this role involves coordinating appointments, meetings, and calls between potential customers, CSG's Solutions Consultants, Client Business Executives, and Sales Directors, ensuring seamless transitions in the sales process.
• • You will provide crucial assistance in the development of a robust pipeline of new business opportunities through direct customer engagement and dedicated prospecting efforts.
• • This role requires you to effectively leverage a variety of channels, including phone, email, social media, and intent data, for prospecting, with a strong emphasis on achieving key metrics related to setting qualified first sales interactions and subsequent calls that lead to proposals and pipeline advancement.
• • You will be empowered to independently and collaboratively solve deal-level challenges, contributing directly to increased overall revenue and sales bookings.
• • A significant aspect of your role will be to cultivate strong, trust-based relationships with new clients, while also expanding CSG's reach and influence within existing client organizations.
• • You will be responsible for pre-qualifying customers, ensuring they align with CSG's business model, current strategic initiatives, AI analytical recommendations, and established CSG customer fit guidelines.
• • This position demands a proactive approach to identifying potential pain points, understanding customer expectations, and uncovering implicit needs through systematic problem-solving and hypothesis generation.
• • You will collaborate with team members to devise creative and effective solutions for complex deal challenges, fostering a spirit of innovation and shared success.
• • Communication is paramount; you will tailor your messaging to resonate with each customer's unique needs, delivering presentations with authority and demonstrating strong verbal and written communication skills.
• • You will employ both rational and emotional drivers to effectively influence customers, comfortably guiding initial conversations to a favorable outcome.
• • Networking skills are essential, as you will identify key customer stakeholders and build connections rapidly to drive consensus for deals, working cooperatively with a diverse range of internal stakeholders to ensure deal success.
• • Demonstrating ownership is critical; you will go the extra mile to complete tasks and exhibit a relentless drive to achieve results, acting independently and taking initiative with minimal supervision.
• • Workflow management will be a key competency, involving the setting of clear, realistic, and time-bound objectives that directly align with business growth targets, and breaking down these objectives into actionable tasks and process steps within realistic timeframes.
• • A self-starter attitude is essential, enabling you to thrive in a fast-paced environment characterized by changing priorities and tight deadlines.
• • You will utilize proven analytical abilities to organize, interpret, and make actionable recommendations by critically analyzing AI recommendations, intent data, sales figures, and customer feedback.
• • Fluency in English, Spanish, and Portuguese (reading, writing, speaking, and understanding in a business context) is required to effectively engage with a diverse client base.
• • This role is an exciting opportunity to contribute significantly to CSG's mission of empowering companies to build unforgettable customer experiences and to be part of a culture that values integrity, innovation, and impact.