Business Development Representative

Intercom, Inc.

Job Overview

Location

Chicago, Illinois

Job Type

Full-time

Full Job Description

📋 Description

• As a Business Development Representative at Intercom, you will play a critical role in driving revenue growth by generating pipeline and laying the foundation for the Sales organization through strategic prospecting and engagement with enterprise customers.
• Day to day, you will partner with Enterprise Account Executives to build target account lists, conduct expert cold calling and personalized email outreach, leverage LinkedIn for social selling, and deliver tailored experiences to C-level prospects while articulating Intercom’s value as a trusted advisor.
• You will join a fast-moving, values-driven team at Intercom — the AI Customer Service company trusted by nearly 30,000 global businesses — where development and promotion from within are strongly encouraged, and collaboration across Marketing, Sales Operations, and Product is key to optimizing pipeline generation.
• In this role, you will develop enterprise sales expertise, master modern prospecting tools and techniques, grow your career in sales with a clear path toward becoming an Account Executive, and contribute to real business impact in a culture that values feedback, growth mindset, and results-oriented performance.

🎯 Requirements

• Strong desire to build a career in Sales, with interest in progressing to an Account Executive or closing-based role
• 1+ year of customer-facing work experience, with Sales and/or SaaS experience preferred
• Experience and success working with enterprise-sized accounts
• Proficiency in prospecting skills including cold calling, email, and social selling using modern sales engagement tools
• Excellent communication abilities — verbal, written, and non-verbal — to inform, instruct, and persuade diverse audiences, including active listening and collaboration

🏖️ Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Flexible paid time off policy and Paid Parental Leave Program
• 401k plan with company match
• In-office bicycle storage and fun events for employees, friends, and family

Skills & Technologies

Express

Hybrid

$25k-29k

Degree Required

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Intercom, Inc.

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About Intercom, Inc.

Intercom offers a customer communications platform that combines business messenger, automation, and support tools. Companies use it to acquire, engage, and support customers across websites, mobile apps, email, and social channels. The platform provides live chat, chatbots, product tours, surveys, help centers, and integrated ticketing. Teams collaborate through shared inboxes, routing rules, and performance analytics. APIs and third-party integrations connect the system to CRM, marketing, and data warehouses, enabling personalized messaging based on user attributes and behavior. Founded in 2011, the company serves B2B SaaS, e-commerce, fintech, and marketplace customers worldwide.

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