Business Operations Analyst

RealNetworks, Inc.

Job Overview

Location

India (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• Execute and oversee daily operational workflows and Standard Operating Procedures (SOPs) for the Real Wallet program, ensuring all tasks are completed accurately and on time.
• Perform manual operational tasks including updating reports, reconciling data across multiple systems, and managing data transfers to maintain system integrity and consistency.
• Act as a key point of contact for identifying and resolving data discrepancies between systems, taking corrective actions as defined in established SOPs.
• Assist in maintaining up-to-date program reports and dashboards by ensuring accurate data inputs and timely updates.
• Communicate clearly and efficiently with internal teams including product, engineering, finance, and support to address operational issues and enable seamless cross-functional workflow.
• Proactively identify potential issues or inefficiencies in existing processes and escalate them with actionable recommendations for improvement.
• Collaborate effectively with a manager based in the USA, maintaining clear, timely communication during overlapping working hours (3:30 PM to 12:30 AM IST).
• Document and refine existing SOPs to enhance clarity, reduce ambiguity, and improve process efficiency.
• Explore and implement automation scripts or tools to reduce manual effort on repetitive operational tasks, contributing to long-term scalability.
• Maintain meticulous attention to detail in all tasks due to the legal and regulatory nature of financial products within the Real Wallet program.
• Demonstrate strong problem-solving skills by independently following procedures while also seeking opportunities to optimize workflows.
• Adapt quickly to a fast-paced, high-growth environment where priorities may shift frequently and processes are still evolving.
• Utilize advanced skills in spreadsheet software (Microsoft Excel or Google Sheets) for complex data manipulation, analysis, and reporting.
• Apply basic knowledge of scripting or automation tools (Python, SQL) to support data tasks and process enhancements.
• Leverage familiarity with data visualization platforms (Tableau, Power BI, Google Data Studio, Metabase, Looker) to build and maintain operational dashboards.
• Align all work with the company’s core values: Work Hard, Be Kind; Tech x Humanity; and “We” are bigger than “me”.

🎯 Requirements

• Bachelor's degree in finance, business, engineering, or a quantitative discipline
• 1-3 years of experience in an operations-heavy role, preferably within fintech, financial services, or payments industry
• Strong proficiency in Microsoft Excel or Google Sheets for data manipulation and analysis
• Ability to work remotely in India with availability to overlap with U.S. hours (3:30 PM to 12:30 AM IST)
• Must be an Indian citizen
• Must be able to join within 45 days of offer

🏖️ Benefits

• Remote work opportunity based in India
• Exposure to a fast-growing, technology-driven real estate and fintech ecosystem
• Opportunity to contribute to automation and process improvement initiatives
• Work in a culture aligned with core values: Work Hard, Be Kind; Tech x Humanity; “We” are bigger than “me”

Skills & Technologies

Python

Remote

Degree Required

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RealNetworks, Inc.

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About RealNetworks, Inc.

Founded in 1994, RealNetworks pioneered streaming media technologies and continues to provide software for secure audio, video, and facial recognition. Its products include RealPlayer, mobile and PC media applications, RealTimes storytelling tools, and SAFR computer-vision platform for live video analytics and biometric identity verification. The company serves consumers, broadcasters, and enterprises worldwide from its Seattle headquarters.

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