Business Process Owner Senior - Advanced Capabilities - Claims Optimization

📋 Description

• • As a Business Process Owner Senior specializing in Advanced Capabilities for Claims Optimization at USAA, you will be at the forefront of transforming and enhancing our claims processes. This pivotal role involves the strategic planning, direction, and coordination of complex business processes, from initial problem definition and requirement evaluation through to design, testing, and successful implementation. You will delve deep into the operational objectives, business rules, performance requirements, inherent risks, and control mechanisms of our claims processes, ensuring seamless interactions between dependent processes. Your primary objective will be to minimize failures, eliminate redundancies, and meticulously control process performance to achieve an efficient, effective, and robust design and execution.
• • You will be instrumental in developing and implementing strategic, customer-specific business process programs that are intrinsically aligned with USAA's overarching enterprise strategy. This includes influencing and shaping appropriate roadmaps to guide future process development and improvements. Your expert knowledge of the business will be leveraged to lead the alignment and development of business deliverables, processes, and capabilities, driving material changes that significantly improve business performance.
• • Serving as a functional expert, you will bring a diverse perspective, employing multiple ways of thinking to develop user-focused process solutions that truly meet the needs of our customers and stakeholders. A key responsibility will be managing the performance of these processes. This involves establishing control limits, diligently monitoring key performance indicators (KPIs), and proactively informing stakeholders of any deficiencies, potential improvements, or operational risks. You will drive collaborative efforts to ensure that processes consistently deliver against defined requirements.
• • A critical aspect of this role is identifying, owning, executing, and aligning controls to effectively mitigate operational and compliance risks associated with the processes under your purview. You will develop comprehensive communication plans tailored for both customers and internal stakeholders, ensuring transparency and alignment throughout all process-related initiatives.
• • You will be adept at ensuring strong alignment between internal stakeholders and customers across all business process projects and services. This will be achieved through proactive communication and engagement strategies, fostering a collaborative environment. The utilization of reporting, data, and analytics will be essential for measuring process and project performance, identifying opportunities for operational efficiencies, and informing key stakeholders with actionable insights.
• • Staying abreast of emerging technologies is paramount. You will continuously evaluate existing business processes and identify opportunities to lead continuous process improvement efforts, integrating innovative solutions where appropriate. This includes leading solution development, substantiating business cases with clear benefits, and driving the definition of business requirements for process improvement initiatives.
• • You will provide invaluable mentorship and guidance to your team and applicable business partners, fostering a culture of continuous learning and development. Actively contributing relevant business performance intelligence will be crucial for progressing the planning, research, analysis, development, and implementation of both new and modified applications and processes. The goal is to deliver new or improved capabilities, products, and services that enhance the member experience.
• • Furthermore, you will ensure that all risks associated with business activities are effectively identified, measured, monitored, and controlled in strict accordance with USAA's risk and compliance policies and procedures. This role demands a proactive and strategic approach to process ownership, ensuring that USAA's claims operations remain best-in-class through advanced capabilities and optimized processes.