Job Overview
Location
Remote AZ
Job Type
Full-time
Category
Sales
Date Posted
April 4, 2026
Full Job Description
đź“‹ Description
- • The Business Retention Representative (RBAR) plays a vital role in maintaining and growing Cable One’s business customer base by retaining existing clients and preventing service cancellations. This role directly contributes to company revenue stability and customer satisfaction by ensuring business clients continue to see value in their voice, broadband, and related services.
- • Day to day, the representative will engage with small and medium-sized business customers who call to reduce or cancel services, using problem-solving techniques to address concerns, renew contracts, and identify opportunities to upsell Sparklight’s digital, high-speed data, and phone services. They will follow up with customers to confirm resolutions, collaborate with internal teams to resolve issues, and document interactions to support retention efforts.
- • Cable One, operating under the Sparklight brand, is committed to connecting customers and communities through reliable telecommunications services. The company fosters an inclusive, supportive workplace that values employee growth, wellness, and work-life balance, while emphasizing integrity, customer focus, and community involvement.
- • In this role, the representative will develop strong communication, negotiation, and customer service skills, gain experience in telecommunications sales and retention strategies, and build a foundation for career advancement within the company through performance-based opportunities and internal mobility.
🎯 Requirements
- • High school diploma or GED; or three to six months of related experience and/or training; or equivalent combination
- • Prior sales experience preferred
- • Ability to work independently and in a team environment; detail-oriented and self-motivated
🏖️ Benefits
- • Medical, dental, and vision plans – effective from first day of employment
- • 401(k) plan with 100% company match (after 1 year of service, up to 5% of eligible compensation)
- • Tuition reimbursement (up to $5,250 in the first year)
- • Paid time off (vacation, holiday, and personal/sick days)
- • Life insurance (for employee, spouse, and children)
- • Group legal plan with identity theft protection
Skills & Technologies
About Cable One, Inc.
Cable One, Inc. is a broadband communications provider serving residential and business customers across more than 20 U.S. states. Through its Sparklight and Cable One brands, the company delivers high-speed internet, cable television, and phone services via hybrid fiber-coaxial networks. Founded in 1986 and headquartered in Phoenix, Arizona, it focuses on small to mid-sized markets, emphasizing data and connectivity solutions over traditional video packages. The company also offers managed IT, cloud, and security services to commercial clients, positioning itself as a technology-driven ISP rather than a conventional cable operator.
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