Sales Operations Planning Manager

📋 Description

• • As Twilio’s Sales Operations Planning Manager, you will lead the strategic target-setting process and customer segmentation strategy to ensure organizational goals are ambitious, data-driven, and achievable—acting as the architect of the company’s "North Star" for go-to-market success.
• • Day to day, you will lead annual and semi-annual target-setting cycles, develop segmentation models using firmographic and propensity-to-buy data, identify customer journey tipping points, align targets with Sales and Finance, present data-backed proposals to senior leadership, and continuously optimize planning processes to reduce lag and improve forecast accuracy.
• • You will join Twilio’s Strategic Operations pillar within Sales, Operations and Enablement, a remote-first, globally inclusive team shaping the future of communications by empowering hundreds of thousands of businesses and millions of developers with innovative AI-enhanced solutions.
• • In this role, you will master advanced GTM planning methodologies, drive cross-functional influence across sales, finance, and product teams, and deliver measurable improvements in target accuracy and organizational alignment—positioning yourself as a strategic leader in revenue operations at a scale that impacts global customer experiences.