Job Overview
Location
Toronto, Indiana, USA
Job Type
Full-time
Category
Business Analyst
Date Posted
March 4, 2026
Full Job Description
📋 Description
- • Join Smile Digital Health, a rapidly growing innovator in the health data platform space, recognized as #19 on Deloitte's Technology Fast 50 Ranking for 2024. We are dedicated to achieving #BetterGlobalHealth through our cutting-edge FHIR-based data liberation platform and data management solutions, which are deployed in over 20 countries. Our mission is to empower healthcare stakeholders to seamlessly collect and exchange data, ultimately improving patient care and health system efficiency.
- • As a Business Solutions Manager, you will play a pivotal role in managing and growing our most significant US Health Insurance client portfolio. This is a strategic position focused on ensuring the financial health, fostering long-term retention, and driving the expansion of these key accounts.
- • You will act as the primary liaison between our clients' high-level business objectives and the successful technical implementation and adoption of Smile's advanced health data platforms. This involves deeply understanding client needs, translating them into actionable strategies, and ensuring our solutions deliver maximum value.
- • Your responsibilities will include developing and executing strategic account plans tailored to each client's unique challenges and opportunities. This involves identifying new business opportunities within existing accounts, such as upselling and cross-selling our comprehensive suite of data management and analytics solutions.
- • You will be instrumental in cultivating strong, trusted relationships with key stakeholders at all levels within client organizations, from executive leadership to operational teams. This requires proactive communication, exceptional problem-solving skills, and a deep understanding of the healthcare industry landscape, particularly within the US health insurance sector.
- • A critical aspect of this role is to ensure client satisfaction and success by overseeing the effective deployment and ongoing utilization of Smile's platform. You will work closely with internal teams, including product, engineering, and customer success, to ensure client needs are met and expectations are exceeded.
- • You will be responsible for monitoring client account health, including financial performance, usage metrics, and overall satisfaction. This involves identifying potential risks and proactively developing mitigation strategies to ensure client retention and growth.
- • The Business Solutions Manager will also be involved in understanding market trends and competitive landscapes within the health insurance industry to identify new opportunities and inform product development strategies.
- • You will contribute to the development of best practices and playbooks for client management and solution deployment, sharing insights and knowledge across the sales and solutions teams.
- • This role requires a strategic thinker with a strong business acumen and a passion for leveraging technology to solve complex healthcare challenges. You will be empowered to make a significant impact on our clients' success and contribute directly to our mission of #BetterGlobalHealth.
- • You will be expected to conduct regular business reviews with clients, presenting performance metrics, strategic recommendations, and future roadmaps. This ensures alignment and demonstrates the ongoing value delivered by Smile Digital Health.
- • Furthermore, you will collaborate with the product management team to provide valuable client feedback, influencing the future direction of our FHIR-based platform and ensuring it continues to meet the evolving needs of the healthcare market.
- • Success in this role will be measured by your ability to drive revenue growth, enhance client retention rates, increase client satisfaction, and expand the adoption of Smile's solutions within your assigned portfolio.
- • This is a remote position based in Canada, offering the flexibility to work from anywhere within the country while collaborating with a dynamic and globally distributed team.
- • You will be a key contributor to Smile's growth trajectory, helping us to further solidify our position as a leader in health data innovation and #BetterGlobalHealth.
- • The ideal candidate will possess a blend of business strategy, client relationship management, and a solid understanding of technology solutions within the healthcare domain.
- • You will be an advocate for our clients, ensuring their voice is heard and their needs are addressed effectively, thereby fostering a partnership built on trust and mutual success.
- • This role offers a unique opportunity to shape the future of health data exchange and contribute to a healthier world, one data point at a time.
- • You will be responsible for understanding the intricacies of healthcare data regulations and compliance, ensuring our clients' implementations adhere to all relevant standards.
- • Proactively identify and address any challenges or roadblocks that clients may encounter, working collaboratively with internal teams to find timely and effective solutions.
- • Contribute to the development of compelling proposals and presentations that articulate the value proposition of Smile Digital Health's solutions to prospective and existing clients.
- • Stay abreast of industry best practices and emerging technologies in healthcare data management and interoperability, bringing innovative ideas to your clients and the Smile team.
- • Drive adoption of new features and functionalities within client accounts, ensuring they are maximizing the benefits of the Smile platform.
- • Analyze client usage patterns and data to identify opportunities for optimization and further value creation.
- • Serve as a subject matter expert on Smile's platform capabilities and the broader healthcare data ecosystem.
- • Foster a collaborative environment with internal stakeholders to ensure seamless client experiences and successful project outcomes.
- • Ultimately, you will be a trusted advisor to our clients, guiding them on their digital health transformation journey with Smile Digital Health.
🎯 Requirements
- • Proven experience in account management, business development, or a client-facing solutions role within the US Health Insurance industry.
- • Strong understanding of healthcare data, FHIR standards, and health IT interoperability.
- • Demonstrated success in managing complex client relationships, driving retention, and achieving revenue growth targets.
- • Excellent communication, presentation, and negotiation skills, with the ability to articulate technical concepts to non-technical stakeholders.
- • Bachelor's degree in Business, Healthcare Administration, Information Technology, or a related field, or equivalent practical experience.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health and dental benefits package.
- • Generous paid time off and holidays.
- • Opportunities for professional development and career advancement.
- • Remote work flexibility within Canada.
- • Be part of a mission-driven company making a real impact on global health.
Skills & Technologies
Onsite
About Smile Digital Health Inc.
Smile Digital Health provides cloud-native health data integration and interoperability software. Its FHIR-based platform aggregates clinical, claims, social determinants and device data into a unified longitudinal record, enabling providers, payers and app developers to build analytics, AI and patient engagement solutions. The company focuses on privacy, consent management and standards compliance to facilitate secure data exchange across health systems, governments and research organizations.
