Job Overview
Location
Indiana, USA
Job Type
Full-time
Category
Business Analyst
Date Posted
March 4, 2026
Full Job Description
📋 Description
- • As a Business Solutions Manager at Smile Digital Health, you will be at the forefront of driving impactful solutions for our most significant US Health Insurance clients, playing a pivotal role in shaping the future of healthcare data management and contributing directly to our mission of #BetterGlobalHealth.
- • This is a strategic position where you will own the financial health, client retention, and the proactive expansion of your assigned client portfolio, ensuring their continued success and deep integration with Smile's innovative FHIR-based data liberation platform.
- • You will act as the crucial bridge between the high-level business objectives of our clients and the successful, seamless technical deployment and ongoing optimization of Smile's cutting-edge health data platforms.
- • Your primary responsibility will be to understand the intricate needs and strategic goals of US Health Insurance clients, translating these into actionable plans that leverage Smile's technology to solve complex healthcare data challenges.
- • This involves deep engagement with client stakeholders, including IT, clinical, and executive leadership, to identify opportunities for improvement, efficiency gains, and enhanced patient care through better data utilization.
- • You will be instrumental in developing and presenting compelling business cases, proposals, and strategic roadmaps that align Smile's solutions with client priorities and demonstrate clear ROI.
- • A significant part of your role will involve managing the commercial aspects of client relationships, including contract renewals, pricing strategies, and identifying upsell and cross-sell opportunities to foster growth within your portfolio.
- • You will collaborate closely with internal Smile Digital Health teams, including Sales, Product Management, Engineering, and Customer Success, to ensure that client needs are met and that our platform evolves to meet market demands.
- • This role requires a deep understanding of the healthcare industry, particularly within the US Health Insurance landscape, including regulatory requirements, market trends, and the challenges faced by payers.
- • You will be responsible for monitoring client satisfaction and proactively addressing any concerns or issues to ensure long-term partnership success and high retention rates.
- • Driving the adoption and effective utilization of Smile's FHIR-based platform will be key, requiring you to educate clients on best practices and the value proposition of standardized health data exchange.
- • You will contribute to the strategic direction of Smile Digital Health by providing valuable market insights and client feedback to inform product development and business strategy.
- • The ability to articulate complex technical concepts in a clear, business-oriented manner is essential for success in this role.
- • You will be expected to manage multiple client engagements simultaneously, prioritizing effectively to meet deadlines and client expectations.
- • This role offers a unique opportunity to work with a leading innovator in health data technology, recognized by Deloitte's Technology Fast 50 Ranking, and to make a tangible impact on global health outcomes.
- • By enabling healthcare stakeholders to collect and exchange data more effectively, you will directly contribute to generating and liberating structured healthcare data, ensuring its effective delivery across care teams and health systems.
- • Ultimately, your success will be measured by the growth and profitability of your client portfolio, the satisfaction and retention of your clients, and your ability to position Smile Digital Health as a trusted strategic partner in their digital health transformation journey.
- • You will be a key player in ensuring that Smile's platform continues to facilitate #BetterGlobalHealth by empowering organizations to manage healthcare data with unprecedented ease and efficiency.
- • This role demands a proactive, client-centric approach, coupled with strong business acumen and a passion for leveraging technology to improve healthcare delivery and patient outcomes.
- • You will be responsible for understanding the competitive landscape and positioning Smile's unique value proposition effectively within the US market.
- • Developing and nurturing strong, long-term relationships with key decision-makers and influencers within client organizations will be paramount.
- • You will champion the adoption of FHIR standards and demonstrate how Smile's platform facilitates interoperability and data exchange, driving significant value for payers.
- • The role involves strategic account planning, identifying future needs, and aligning Smile's offerings to meet those evolving requirements, ensuring sustained client engagement and revenue growth.
- • You will be a trusted advisor, providing expert guidance on how to best utilize Smile's solutions to achieve specific business goals, such as improving member engagement, streamlining claims processing, or enhancing population health management initiatives.
- • Your contributions will directly impact Smile Digital Health's market position and growth trajectory within the critical US Health Insurance sector.
- • This is an opportunity to be part of a dynamic, fast-growing company that is making a real difference in the world of healthcare technology.
🎯 Requirements
- • Proven experience in a client-facing, strategic account management, or business development role within the US Health Insurance industry, with a strong understanding of payer operations and challenges.
- • Demonstrated success in managing a portfolio of clients, driving revenue growth, ensuring client retention, and achieving financial targets.
- • Excellent understanding of healthcare data standards, interoperability, and FHIR is highly desirable.
- • Strong business acumen with the ability to translate complex technical solutions into clear business value propositions and ROI.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and holidays.
- • Opportunities for professional development and career advancement within a rapidly growing company.
- • Remote work flexibility within the United States.
Skills & Technologies
Remote
About Smile Digital Health Inc.
Smile Digital Health provides cloud-native health data integration and interoperability software. Its FHIR-based platform aggregates clinical, claims, social determinants and device data into a unified longitudinal record, enabling providers, payers and app developers to build analytics, AI and patient engagement solutions. The company focuses on privacy, consent management and standards compliance to facilitate secure data exchange across health systems, governments and research organizations.
