Job Overview
Location
USA, TN, Chattanooga, Remote
Job Type
Full-time
Category
Operations
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • As a Business Systems Analyst I on the Registration and Account Management Team at BlueCross BlueShield of Tennessee, you will play a critical role in supporting and enhancing enterprise-wide registration and account management capabilities that power the member portal and mobile applications, directly impacting how users securely access and manage their health information.
- • Day to day, you will lead requirements analysis and verification, ensure requirements are complete, consistent, traceable, feasible, and verifiable, manage changing requirements by communicating impacts to stakeholders, collaborate with technical and SQA teams to validate solutions, and facilitate Agile delivery by supporting Scrum ceremonies and maintaining backlogs.
- • You will work closely with product owners, developers, and cross-functional partners within a collaborative, Agile environment focused on delivering high-visibility systems like the Customer Identity and Access Management (CIAM) platform that enables registration, authentication, and password recovery for members, brokers, and employer users.
- • In this role, you will develop expertise in translating complex business needs into clear, actionable requirements, gain experience working within SAFe frameworks, strengthen your ability to partner with engineering teams on UI and backend services, and grow your skills in enterprise-scale platform support and Agile delivery practices.
🎯 Requirements
- • Bachelor’s Degree in Computer Science or equivalent work experience
- • 2 years of experience in Information Technology
- • 1 year of experience with information technology concepts, application development methodology, terminology, and standards
- • Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
- • Excellent oral and written communication skills
- • Ability to interpret and translate technical or complex concepts into meaningful information for business and technical teams
🏖️ Benefits
- • Remote work-from-home position (final interview round on-site in Chattanooga, TN)
- • Working hours aligned to Eastern Standard Time
- • Opportunity to work on highly visible enterprise systems impacting member health information access
- • Collaborative, Agile environment with exposure to SAFe frameworks
- • Sponsorship is unavailable for this role
Skills & Technologies
About BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee is the largest health-benefit plan company headquartered in the state, providing medical, dental, vision, and Medicare Advantage coverage to individuals, employers, and government programs. Founded in 1945 as a nonprofit mutual insurance company, it administers benefits for more than 3 million members through statewide provider networks, care-management programs, and digital health services. The company also engages in community health initiatives, preventive-care outreach, and value-based reimbursement models to improve outcomes and manage costs across Tennessee.
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