CAD (Computer Aided Dispatch) & RMS System Manager

📋 Description

• • As a CAD (Computer Aided Dispatch) & RMS (Records Management System) System Manager at Motorola Solutions, you will be at the forefront of ensuring the seamless operation and continuous improvement of critical public safety software solutions for our government clients.
• • This role is pivotal in delivering tailored technical customer operations support, focusing on the implementation and maintenance of complex systems that are vital for emergency response and law enforcement.
• • You will be instrumental in developing and executing strategies to enhance operational efficiencies by meticulously reviewing existing workflows, procedures, and overall system performance.
• • A key aspect of your responsibility will be to build and maintain robust, positive, and mutually beneficial working alliances with our government customers, acting as a trusted technical advisor.
• • You will proactively initiate problem-solving actions, conduct thorough root-cause analysis of system issues, and follow through to ensure complete and satisfactory resolution.
• • Based on your analysis, you will formulate and recommend improved alternative operations and system configurations to enhance reliability and user experience.
• • Leading process improvement initiatives will be a core function, driving innovation and efficiency within the deployed systems.
• • This position requires a deep understanding of public safety technology, including CAD, RMS, and mobile data computing systems, ensuring these tools effectively support mission-critical goals.
• • You will be responsible for the deployment and ongoing support of these groundbreaking products, enabling public safety entities to respond more quickly and safely to emergent situations.
• • The role involves working closely with end-users to understand their needs, provide training, and ensure they are maximizing the capabilities of the systems.
• • You will troubleshoot application system issues, which may encompass hardware, network, and third-party components, requiring a broad technical skillset.
• • Experience with enterprise hardware and software solutions, particularly HP, is highly desirable, as is a strong understanding of Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills).
• • Proficiency with Microsoft SQL Server, ODBC, and Operations Manager (SCOM) will be essential for system monitoring and management.
• • The ability to function effectively in a fast-paced, demanding environment, regularly requiring multitasking, is crucial for success in this role.
• • Excellent verbal and written communication skills are necessary for interacting with clients, documenting issues, and presenting solutions.
• • You must be comfortable working both independently and collaboratively within a team environment.
• • This position is subject to stringent security requirements, including working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy".
• • Successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers is a mandatory requirement for this role.
• • You will contribute to a culture of continuous improvement, ensuring that our public safety solutions remain at the cutting edge of technology and meet the evolving needs of our clients.
• • Your work will directly impact the safety and efficiency of emergency responders and law enforcement agencies, making a tangible difference in communities.
• • This role offers the opportunity to work with a dedicated team committed to providing technology, knowledge, and tools that empower public safety professionals.
• • You will be a key player in maintaining and enhancing systems that are critical for public safety operations, ensuring reliability and performance under pressure.
• • The position involves staying abreast of technological advancements and industry best practices in public safety software and systems management.
• • You will be expected to manage multiple projects and priorities simultaneously, ensuring timely delivery of support and solutions.
• • This role requires a proactive approach to identifying potential issues and implementing preventative measures.
• • You will serve as a primary point of contact for technical escalations and complex system inquiries from customers.
• • The ability to translate technical information into clear, understandable terms for non-technical stakeholders is essential.
• • You will contribute to the overall success of the CCSW department by ensuring the highest levels of customer satisfaction and system uptime.
• • This role is based at the Loudoun County Public Safety Facility in Leesburg, VA, requiring the selected candidate to live within commuting distance.
• • You will be part of a global community united by the pursuit of keeping people safer everywhere, building and connecting technologies that protect people, property, and places.