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This position was posted on May 7, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Call Center Agent

Centerstone

Job Overview

Location

Remote - Indiana

Job Type

Full-time

Full Job Description

📋 Description

• Facilitates client intake and walk-in needs by capturing demographic, insurance and other pertinent information and entering it into the electronic health record. The Call Center Agent will serve as the first point of access with Centerstone services, ensuring that each individual is met with competent and compassionate care needed in facilitating effective intervention and referral. Will provide knowledge of all Centerstone services and resources.
• Addresses all calls related to medication follow-up appointments and other services in a courteous and professional manner. Provides outstanding client service to all individuals, demonstrating high-level customer service skills and professional etiquette.
• Effectively and efficiently obtains all information (i.e., demographic and clinical information) for accurate documentation in the electronic database. Notifies management staff when an authorization is needed to be obtained prior to service being provided.
• Promotes a departmental culture of cooperation and collaboration with other Centerstone departments, community agencies, hospitals, mental health consumers, and the public at large. Attends team meetings, in-service training, and other quality assurance training as assigned. Meets ethical and clinical standards in compliance with all accreditations.
• Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.
• The role offers opportunities to develop strong communication, data entry, and customer service skills within a mission-driven healthcare environment. Employees can grow their expertise in behavioral health services, HIPAA compliance, and interdisciplinary collaboration while contributing to meaningful patient outcomes.

🎯 Requirements

• High School Diploma or GED required
• One to three years of administrative experience preferred
• Effectively communicate via written, verbal, in person and virtual methods
• Timely and accurate data entry
• Outstanding customer service skills
• Familiarity with HIPAA related rules and regulations

🏖️ Benefits

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Skills & Technologies

Remote

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Centerstone

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About Centerstone

Centerstone is a nonprofit health system providing mental health and substance-use services across Florida, Illinois, Indiana, and Tennessee. Founded in 1955, it offers crisis care, outpatient therapy, residential treatment, housing support, and community-based programs for children, adults, veterans, and families. The organization also delivers research, training, and employee assistance services while operating a 24/7 crisis hotline and telehealth platforms to expand access.

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