Job Overview
Location
California Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 28, 2026
Full Job Description
đź“‹ Description
- • The Call Center Agent role at the Foundation for California Community Colleges supports the mission of enhancing the California Community Colleges system by providing essential customer service and technical assistance to families receiving social services across the state.
- • Day-to-day responsibilities include handling inbound and outbound calls, assessing client eligibility for benefits, troubleshooting inquiries, documenting interactions in the CRM system, escalating complex cases, and collaborating with internal teams to resolve issues and improve service delivery.
- • The Foundation for California Community Colleges is a mission-driven organization that combines the impact of a non-profit, the innovation of a startup, and the scale of a state agency, working to expand pathways to economic and social mobility for Californians.
- • In this role, you will develop expertise in public service programs, strengthen communication and problem-solving skills, gain experience with CRM systems, and contribute to process improvements that impact millions of Californians.
🎯 Requirements
- • Experience handling inbound and outbound service calls over the phone
- • Strong verbal and written communication skills
- • Ability to assess eligibility by reviewing client information against program requirements
- • Proficiency in troubleshooting CICC applications and services
- • Skill in de-escalation techniques and managing high-pressure situations
- • Commitment to serving diverse populations with empathy and cultural responsiveness
🏖️ Benefits
- • Competitive compensation ranging from $21.00 to $22.05 per hour
- • Comprehensive medical, dental, and vision plans, plus FSAs, HSAs, and Employee Assistance Program
- • Access to CalPERS retirement program and optional 403(b) and 457 plans
- • Tuition reimbursement and Public Service Loan Forgiveness eligibility
- • Generous PTO, holidays, and a remote-first work environment across California
Skills & Technologies
About Foundation for California Community Colleges
Foundation for California Community Colleges is a 501(c)(3) nonprofit auxiliary to the California Community Colleges Chancellor’s Office. It raises and manages philanthropic funds, provides systemwide technology services, professional development, and student support programs. Established in 1998, the organization partners with colleges, foundations, corporations, and government agencies to improve access, success, and equity across 116 colleges serving 2.1 million students. It operates initiatives in financial aid, workforce development, data analytics, and digital infrastructure while ensuring compliance, fiscal accountability, and strategic alignment with the state’s educational master plan.
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