Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
Customer Support
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • The Call Center Representative role at Newfront Insurance Services Inc. is essential for delivering exceptional customer service and administrative support in a fast-paced benefits environment, directly impacting client satisfaction and operational efficiency.
- • Day-to-day responsibilities include assisting customers with benefit inquiries and plan features via Salesforce and SharePoint, supporting new client implementation and open enrollment setup, processing enrollments, researching eligibility issues, guiding clients on online administration systems, assisting with claims resolution, updating internal systems with benefits information, producing monthly utilization reports, and supporting senior management with special projects.
- • The team emphasizes collaboration, continuous learning, and a shared commitment to providing exceptional service, with a culture that values teamwork, adaptability, and making a daily difference for clients and their employees.
- • In this role, the individual will develop expertise in benefits administration, gain proficiency in Salesforce and SharePoint, strengthen communication and problem-solving skills, and build experience in a dynamic, client-focused environment with opportunities for growth and professional development.
🎯 Requirements
- • Excellent verbal, written, and customer service communication skills with exceptional telephone etiquette, including active listening and clear, professional responses.
- • Proficiency in Microsoft Windows and Office Suite, along with the ability to utilize internal systems such as Salesforce, SharePoint, and call center platforms to service clients effectively.
- • Strong organizational and prioritization skills, attention to detail, and the ability to multi-task efficiently while maintaining excellent attendance and punctuality.
- • Ability to be flexible with changing priorities and deadlines, work well both independently and in a team-oriented, fast-paced environment with minimal supervision.
- • Resident Department of Insurance Life License (required or obtainable within 3 months of start date) and ongoing compliance with CA Department of Insurance continuing education requirements for license renewal.
🏖️ Benefits
- • Flexible work environment with options for remote, hybrid, or in-office arrangements, supporting work-life balance.
- • Comprehensive total compensation package including medical, financial, and other benefits such as 401(k) eligibility and various paid time off (vacation, sick time, parental leave).
- • Opportunities for performance-based bonuses, restricted stock units, and discretionary awards as part of the total compensation.
- • Commitment to diversity, equity, and inclusion, with equal opportunity employment practices and support for reasonable accommodations during the application process.
- • Support for professional growth through exposure to varied client scenarios, ongoing learning, and skill development in a collaborative team culture.
Skills & Technologies
About Newfront Insurance Services Inc.
Newfront is a technology-enabled insurance brokerage firm that provides a modern approach to employee benefits and business insurance. By integrating cutting-edge technology with expert advice, Newfront aims to simplify the complex world of insurance for its clients. They offer a comprehensive suite of services, including health insurance, retirement plans, workers' compensation, and property and casualty insurance. Their platform allows for streamlined administration, data-driven insights, and personalized support, ensuring businesses can manage their risks effectively and provide valuable benefits to their employees. Newfront focuses on building strong relationships and delivering innovative solutions to meet the evolving needs of companies across various industries.
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