Job Overview
Location
Job Type
Full-time
Category
Sales
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Manage high-volume inbound and outbound calls (100+ per day) to support patient resupply of medical products.
- • Serve as the primary point of contact for creating and booking patient orders accurately and efficiently.
- • Complete all tasks on time while adhering to departmental procedures and quality service-level standards.
- • Collaborate with internal and external teams to resolve patient issues and ensure seamless service delivery.
- • Monitor and maintain performance metrics related to call volume, accuracy, and customer satisfaction.
- • Work a fixed full-time schedule Monday–Friday, 8 hours per day between 9:00 a.m. and 9:00 p.m. CST, including two paid 15-minute breaks and one unpaid 30-minute lunch.
- • Work independently in a remote environment while maintaining focus on data-entry accuracy and multitasking across multiple systems.
- • Deliver exceptional customer service through clear, professional verbal and written communication.
- • Operate within a HIPAA-compliant home workspace with a hardwired Ethernet internet connection (minimum 30 Mbps download, 20 Mbps upload).
- • Avoid use of Wi-Fi, satellite, cellular, or 5G internet connections; pass a required internet speed test during the interview process.
- • Adhere strictly to company policies, compliance standards, and call center protocols in all patient interactions.
- • Maintain high levels of productivity and accuracy while handling a fast-paced, phone-based workload.
- • Support patient care by ensuring timely resupply of medical equipment and addressing patient inquiries with empathy and professionalism.
🎯 Requirements
- • High school diploma required
- • 1+ year of customer service and/or sales experience
- • Strong verbal and written communication skills
- • Highly detail-oriented with a focus on data-entry accuracy
- • Ability to multitask in a fast-paced environment
- • Comfortable working independently
🏖️ Benefits
- • Comprehensive medical, vision, dental, and life insurance
- • AD&D and short-term/long-term disability insurance
- • Health Savings Account (HSA) and Flexible Spending Account (FSA)
- • 401(k) plan with Employee Stock Purchase Plan (ESPP)
- • Employee Assistance Program (EAP) and tuition assistance
- • 15 days Paid Time Off (PTO) in first year, 11 paid holidays, and 3 floating days
- • 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave
- • $17.00 per hour base pay with additional differential for Spanish bilingual proficiency
Skills & Technologies
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About ResMed Inc.
ResMed Inc. is a medical device company that designs, manufactures and distributes cloud-connected devices and software for treating sleep apnea, chronic obstructive pulmonary disease and other respiratory conditions. Its portfolio includes continuous positive airway pressure machines, masks, humidifiers, ventilators and digital health applications that enable remote patient monitoring and out-of-hospital care. Founded in 1989 and headquartered in San Diego, California, the company serves patients, physicians and payers in over 140 countries, leveraging data analytics to improve therapy adherence and reduce healthcare costs.
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