Job Overview
Location
Virtual
Job Type
Full-time
Category
Customer Support
Date Posted
May 11, 2026
Full Job Description
đź“‹ Description
- • As a Customer Service Representative at Copart, you will play a vital role in coordinating vehicle releases and pickups by acting as the key point of contact between body shops, vehicle owners, and insurance companies, ensuring smooth and timely vehicle processing in a fast-paced, remote environment.
- • Your day-to-day responsibilities include reaching out to body shops to confirm pickup details and obtain release authorizations, communicating with vehicle owners to secure necessary releases and arrange transport (including coordinating 3-way calls with tow companies), using the 'DeCode This' tool to retrieve VIN data, maintaining accurate records in the system, meeting daily performance targets of over 100 calls and 60+ live lots processed, participating in weekly team meetings via Microsoft Teams, adhering to company policies, and supporting teammates with additional tasks as needed.
- • Copart is a global technology leader and premier online vehicle auction platform with over 200 facilities worldwide, connecting sellers to more than 750,000 buyers across 190+ countries. The company prides itself on delivering exceptional customer experiences through its people, processes, and technology, and fosters a culture of inclusion, collaboration, and innovation.
- • In this role, you will develop strong communication, organizational, and problem-solving skills while gaining hands-on experience in vehicle logistics, customer service operations, and remote team collaboration. You’ll have the opportunity to meet and exceed performance goals, contribute to team success, and grow within a supportive, professional environment that values reliability and service excellence.
🎯 Requirements
- • Minimum of one year of office support experience in a customer service role
- • High school diploma or GED
- • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) with typing speed of 45 WPM and familiarity with basic 10-key
🏖️ Benefits
- • 100% remote work with company-provided equipment
- • Medical, dental, and vision insurance
- • 401(k) plan with company match
- • Employee Stock Purchase Plan (ESPP)
- • Paid vacation, sick leave, and company holidays
- • Life and AD&D insurance
Skills & Technologies
About Copart, Inc.
Copart, Inc. operates a global online auction platform for used, wholesale, and salvage vehicles. Founded in 1982, the company lets insurers, dealers, dismantlers, and consumers buy or sell cars, trucks, motorcycles, and specialty vehicles. It maintains large secure storage yards, provides title services, and offers virtual bidding technology. Headquartered in Dallas, Texas, Copart serves buyers and sellers across North America, Europe, the Middle East, and Latin America, facilitating millions of transactions annually while leveraging data analytics and logistics to streamline the vehicle remarketing process.
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