Canada Payroll Processor

📋 Description

• • Join OneSource Virtual (OSV), a leading innovator in Workday Business-Process-as-a-Service (BPaaS) solutions, and play a pivotal role in transforming HR, payroll, and finance operations for over 1,000 clients.
• • As a Canada Payroll Processor, you will be instrumental in delivering exceptional payroll services support to our diverse client base, operating in a dynamic and fast-paced environment that thrives on personal initiative and proactive problem-solving.
• • This role offers a significant opportunity for a seasoned payroll professional to leverage their expertise, engage directly with clients, and provide "best-in-class" payroll guidance and execution.
• • You will be responsible for the end-to-end processing of payrolls, ensuring accuracy, timeliness, and compliance with all relevant regulations, primarily utilizing the Workday platform.
• • A key aspect of your role will involve generating on-demand payments as required, demonstrating agility and responsiveness to client needs.
• • You will meticulously enter and maintain employee master file records, ensuring the integrity and accuracy of critical payroll data.
• • Contribute to the seamless onboarding of new clients by providing essential payroll services support during implementation phases.
• • Develop and maintain comprehensive documentation for payroll services support, ensuring knowledge sharing and consistency across the team.
• • Actively participate in and contribute to special projects as they arise, showcasing adaptability and a willingness to take on new challenges.
• • Diligently log all client interactions and activities within the Client Manager ticketing system, maintaining a clear and organized record of support provided.
• • Your primary objective will be to deliver outstanding payroll services support, fostering strong client relationships built on trust and reliability.
• • Embrace a culture of continuous learning and idea sharing, contributing to OSV's reputation for innovation and forward-thinking solutions.
• • You will be empowered to learn and grow, with opportunities for upward mobility and professional development within a strategically expanding organization.
• • The role demands a proactive and energetic approach, coupled with a positive attitude, to effectively navigate the complexities of payroll processing and client support.
• • You will be expected to act as a dedicated problem solver, identifying and resolving payroll-related issues efficiently and effectively.
• • Exceptional communication skills are paramount, with a strong emphasis on delivering outstanding customer service in every interaction.
• • Flexibility and adaptability are crucial, as you will be working in a constantly evolving environment where priorities may shift.
• • Develop and maintain strong organizational skills to effectively multitask and provide support to multiple clients simultaneously without compromising quality.
• • Collaborate effectively within a team environment, actively supporting collective goals and contributing to a cohesive and productive atmosphere.
• • Demonstrate a keen eye for detail and excellent time management skills to ensure all tasks are completed accurately and within deadlines.
• • Cultivate and maintain effective working relationships with clients and internal stakeholders, fostering a collaborative and supportive network.
• • Apply strong analytical, data entry, and research skills to investigate and resolve complex payroll queries and discrepancies.
• • Exhibit self-directed management of your workload, with the proven ability to meet tight deadlines and manage competing demands effectively.
• • Exercise tact and discretion when handling sensitive customer information, upholding the highest standards of confidentiality and professionalism.
• • Utilize excellent problem-solving and mathematical skills to ensure the accuracy of payroll calculations and reporting.
• • This role does not involve any supervisory responsibilities, allowing you to focus entirely on delivering expert payroll processing and client support.