Canada- Technical Solutions Analyst

📋 Description

• • As a Technical Solutions Analyst at PointClickCare, you will serve as the first point of contact for technical support, playing a critical role in ensuring seamless operation of healthcare technology solutions used by over 30,000 provider organizations across long-term and post-acute care.
• • Day to day, you will troubleshoot and resolve technical issues related to products and services, apply structured problem analysis using methodologies like the 5 W's and an H, collaborate with the technical support team to address recurring problems, maintain detailed documentation of support activities, and stay current with evolving technology trends.
• • You will join a founder-led, privately held health tech leader recognized by Forbes as a top private cloud company and celebrated for its admired corporate culture, where innovation is fueled by significant reinvestment in R&D and AI integration to improve healthcare outcomes.
• • In this role, you will develop deep expertise in healthcare IT systems, strengthen your technical troubleshooting and communication skills, gain exposure to AI-enhanced workflows, and build a foundation for career growth within a supportive team focused on continuous improvement and innovation in patient care technology.