Care Coordinator

📋 Description

• • As a Care Coordinator at Health Advocate, you will provide essential support to Employee Assistance Program (EAP) members, ensuring they receive timely, compassionate care while navigating healthcare and behavioral health services. This role is vital in helping individuals access resources, manage care plans, and maintain well-being through coordinated follow-up and advocacy.
• • Day to day, you will track and follow up with assigned members, contact them to confirm appointments, gather feedback on counseling services, research and identify in-network providers, triage incoming calls and chats, complete case management tasks, maintain accurate documentation in compliance with HIPAA, and escalate crisis situations to appropriate clinical resources.
• • Health Advocate is a national leader in health advocacy and well-being solutions, part of Teleperformance in the US, recognized as a top workplace including #95 on the 2024 Fortune 100 Best Companies to Work For list. The company fosters internal growth, with many supervisors promoted from within, and emphasizes supportive, team-oriented environments where employees make a meaningful difference in people’s lives.
• • In this role, you will develop strong case management, healthcare navigation, and interpersonal communication skills while gaining deep experience in behavioral health services, EAP operations, and healthcare compliance. You’ll have opportunities to grow into senior coordination or supervisory roles, supported by internal training and a culture that values employee development.