Job Overview
Location
Anywhere in France
Job Type
Full-time
Category
Software Engineering
Date Posted
May 26, 2026
Full Job Description
đź“‹ Description
- • Serve as a trusted guide for Alan members by transforming complex healthcare inquiries into clear, empathetic, and timely solutions across email, chat, and phone (call-back only).
- • Master the intricacies of the French healthcare system and the unique needs of B2B corporate partners who use Alan as their health insurance provider.
- • Deliver accurate, transparent, and human-centered guidance to ensure members receive the support they need without delay.
- • Spend 80% of your time directly supporting members, ensuring every interaction is thoughtful, efficient, and delightful.
- • Dedicate 20% of your time to leading innovative Care projects that improve member experiences and team effectiveness.
- • Identify inefficiencies in Care processes and implement data-driven improvements that scale across the team.
- • Lead end-to-end implementation of projects such as member empowerment initiatives, Care team structure redesigns, or cross-functional product innovations.
- • Collaborate with peers to build high-performing project teams and inspire fellow Alaners through mentorship and knowledge sharing.
- • Contribute to the growth of the Care team by helping attract, onboard, and retain top talent.
- • Embrace a written-first, radically transparent culture where all information is accessible and decisions are made asynchronously.
- • Operate with distributed ownership—take accountability for your decisions and outcomes while aligning with Alan’s mission to make prevention the new norm in healthcare.
- • Work in a collaborative environment that values optimistic alchemy, empathetic challenging, and bold contrarian thinking to drive excellence.
- • Maintain a calm, empathetic presence in every member interaction, even under pressure or during complex cases.
- • Proactively use digital tools and technology to enhance service delivery and streamline workflows.
- • Thrive in a fast-paced, high-autonomy environment where simplicity, discipline, and high-impact actions are prioritized over bureaucracy.
- • Continuously learn and adapt as Alan evolves its insurance, prevention, and care model, contributing ideas that shape the future of health support.
🎯 Requirements
- • Full working proficiency in both French and English (written and spoken)
- • Demonstrated ability to provide empathetic, high-quality customer support across multiple channels (email, chat, phone)
- • Strong initiative and ability to lead projects independently while collaborating with cross-functional teams
- • Comfort navigating complex systems and translating them into simple, actionable guidance for users
- • Experience thriving in remote, autonomous, and fast-moving environments with high ownership expectations
- • Bonus: Prior understanding of the French healthcare system
🏖️ Benefits
- • Generous equity packages for permanent contracts
- • Flexible work arrangements: fully remote, co-working sponsorship, or HQ office access
- • Top-of-the-line equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
- • Comprehensive health insurance: 100% coverage for you and your children, 90–100% for partners (permanent contracts only)
- • Dedicated personal coach from day one to support professional growth and alignment with company values
- • Extended parental leave for all new parents (permanent contracts only)
Skills & Technologies
Swift
Remote
Degree Required
About Alan SAS
Alan SAS is a French health insurance company providing digital-first coverage for individuals and businesses. Founded in 2016, it offers fully digital enrollment, claims, and customer support through its mobile and web apps. The company focuses on transparent pricing, preventive care programs, and integrated telehealth services. Alan operates as a licensed insurance carrier regulated by the French Prudential Supervision and Resolution Authority (ACPR).
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