Care Management Support Assistant 2

Humana Inc.

Job Overview

Location

Remote Virginia

Job Type

Full-time

Full Job Description

📋 Description

• The Care Management Support Assistant 2 role supports the administration of care management for Humana Healthy Horizons in Virginia, contributing to the Commonwealth of Virginia Medicaid program by performing moderately complex administrative tasks in a virtual team environment.
• Day-to-day responsibilities include managing shared mailboxes, entering data into work queues, mailing letters and educational materials, researching alternative contact information for hard-to-reach members, conducting outreach to engage members in care management programs, handling inbound call escalations, and providing non-clinical support for member assessments and evaluations.
• The role involves collaboration with Care Coaches and Field Care Managers to help members and families access appropriate resources for care and well-being, while also performing clerical duties such as data reporting, tracking, pulling reports, monitoring email, and performing computations.
• This position offers the opportunity to develop expertise in healthcare administration, Medicaid operations, and care coordination systems, while building skills in data management, communication, and healthcare resource navigation within a mission-driven organization focused on improving member health outcomes.

🎯 Requirements

• Must reside in Virginia
• 3 years of technical experience with Microsoft Word, Excel, and Outlook
• Familiarity with care and well-being resources
• Passion for contributing to an organization focused on continuously improving consumer experiences

🏖️ Benefits

• Health benefits effective from day 1
• 401(k) retirement savings plan with employer match
• Tuition assistance and scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program and career development opportunities

Skills & Technologies

Remote

$39k-49k

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Humana Inc.

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About Humana Inc.

Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.

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