Job Overview
Location
Canada
Job Type
Full-time
Category
Software Engineering
Date Posted
March 4, 2026
Full Job Description
đź“‹ Description
- • At Sailor Health, we are dedicated to revolutionizing mental health care for older adults, a demographic experiencing unprecedented demand for support yet often facing isolation and inadequate resources. Our mission is to ensure every senior has seamless access to compassionate, effective, and personalized mental health care, enabling them to live happier, healthier, and more fulfilling lives.
- • As a full-time remote Care Coordinator based in Canada, you will be the crucial first point of contact for patients and their families reaching out to Sailor Health. Your primary responsibility will be to guide individuals through the intake process with exceptional warmth, clarity, and professionalism, ensuring they feel fully supported and understood from their very first interaction.
- • This role is a unique and rewarding opportunity that blends patient support, intricate care coordination, and empathetic emotional guidance. You will serve as the steady, reassuring presence that helps each new patient navigate their journey into mental health care, from the initial contact to being confidently matched with the most suitable therapist.
- • You will be instrumental in transforming moments of vulnerability into experiences of reassurance and trust, fostering a sense of confidence and ease for individuals seeking help.
- • This position is ideally suited for individuals who possess a genuine interest in mental health and improving healthcare access, as you will frequently be the initial emotional touchpoint for those embarking on their path to wellness.
- • Your responsibilities will include actively listening to patient concerns, understanding their unique needs and circumstances, and clearly explaining the Sailor Health process and available services.
- • You will meticulously manage the intake process for multiple patients simultaneously, ensuring all necessary information is collected accurately and efficiently.
- • A key aspect of the role involves coordinating with internal teams, such as therapists and clinical staff, to facilitate smooth patient transitions and ensure appropriate care matching.
- • You will maintain detailed and up-to-date records of patient interactions, progress, and care plans within our Electronic Health Record (EHR) system and CRM.
- • Proactively identify and address any barriers or challenges patients may face in accessing care, offering solutions and support.
- • You will be responsible for educating patients and their families about the benefits of mental health support and the specific therapeutic approaches offered by Sailor Health.
- • Developing and maintaining a deep understanding of Sailor Health’s services, therapeutic modalities, and provider network is essential for effectively guiding patients.
- • Contributing to the continuous improvement of the patient intake and care coordination processes by providing feedback and suggesting enhancements.
- • Upholding the highest standards of patient confidentiality and ethical conduct in all interactions.
- • Acting as a brand ambassador for Sailor Health, embodying our values of compassion, empathy, and dedication to senior well-being.
- • You will be empowered to take initiative, shape key processes, and contribute to the growth and evolution of our patient support infrastructure.
- • This role offers a significant opportunity for professional growth within a mission-driven organization, allowing you to develop expertise in healthcare coordination and patient advocacy.
- • By joining Sailor Health, you will directly contribute to making a tangible difference in the lives of older adults, helping them achieve better mental health and a higher quality of life.
- • You will be part of a remote-first, collaborative team that values purpose, innovation, and mutual support, fostering a positive and engaging work environment.
- • Your daily work will directly impact individuals and families, providing them with the essential support and care they need during potentially challenging times.
- • This role requires a proactive approach to problem-solving and a commitment to ensuring every patient has a positive and supportive experience with Sailor Health.
- • You will be a vital link in the care continuum, ensuring that the transition into mental health services is as smooth and encouraging as possible.
- • The ability to communicate complex information in an accessible and empathetic manner will be paramount to your success.
- • You will be expected to manage your time effectively, prioritize tasks, and meet deadlines in a remote work setting.
- • Embracing new technologies and adapting to evolving workflows will be key to thriving in this dynamic role.
- • Ultimately, you will play a pivotal role in fulfilling Sailor Health's vision of redefining aging with dignity, connection, and mental wellness.
🎯 Requirements
- • Exceptional empathy, active listening skills, and the ability to communicate with kindness and clarity, making individuals feel at ease during emotional conversations.
- • Strong organizational skills and meticulous attention to detail, with the proven ability to manage multiple patient cases concurrently without any details falling through the cracks.
- • Tech-comfortability, including the ability to quickly learn and utilize tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs (e.g., HubSpot).
- • A deep alignment with Sailor Health's mission to improve care for older adults and a passion for making a significant impact on their mental well-being.
- • Previous experience in healthcare, customer service, or an administrative support role is beneficial but not strictly required; a compassionate attitude and eagerness to learn are paramount.
🏖️ Benefits
- • Mission with impact: Directly contribute to bringing life-changing mental health care to an underserved population.
- • Remote-first team: Enjoy the flexibility and work-life balance of a fully remote position while remaining connected to a collaborative and purpose-driven team.
- • Growth and ownership: Opportunities for professional development and the chance to shape key processes within a small, agile, and growing company.
- • Daily fulfillment: The satisfaction of making a positive difference in someone's day, every day, by providing essential support and care.
Skills & Technologies
Remote
About Sailor Health Inc.
Sailor Health provides digital behavioral-health solutions for maritime fleets, combining 24/7 teletherapy access, self-guided programs, and data analytics to improve seafarer mental health. The platform integrates wearable and shipboard data to detect distress early, offers multilingual counseling, and delivers aggregated insights to ship operators to reduce turnover, accidents, and insurance claims.
