Patient Service Representative (Remote)

📋 Description

• • The Patient Service Representative (PSR) is the first point of contact for patients and visitors, ensuring a positive and seamless patient experience by managing front desk operations and workflows in a remote setting.
• • Day-to-day responsibilities include greeting patients and visitors, managing check-in and check-out processes, scheduling appointments, handling phone inquiries, entering and updating patient information accurately, processing documentation, and maintaining confidentiality in compliance with privacy policies.
• • Mercy is a leading healthcare organization committed to delivering compassionate, high-quality care through innovation, technology, and a collaborative team culture where every team member’s voice matters.
• • In this role, you will develop strong healthcare administration skills, enhance your communication and interpersonal abilities in a patient-facing environment, gain experience with medical office systems and workflows, and grow professionally within a supportive organization that values continuous learning and career advancement.