Job Overview
Location
London, UK
Job Type
Full-time
Category
Operations Manager
Date Posted
February 26, 2026
Full Job Description
📋 Description
- • Aircall Inc., a rapidly scaling, AI-powered customer communications platform trusted by over 22,000 companies globally, is seeking a highly motivated and detail-oriented Junior Carrier Relations Specialist to join our dynamic Carrier Relations team. This pivotal role is instrumental in managing the intricate day-to-day operational tasks that underpin our global carrier network, ensuring the unwavering quality of our services, and rigorously maintaining adherence to all relevant regulatory compliance requirements. As a Carrier Relations Specialist, your primary focus will be on the operational intricacies of our telecommunication infrastructure, the strategic management of our carrier partnerships, and the diligent oversight of all compliance-related mandates, all of which are critical to Aircall's mission of redefining customer communications.
- • In this capacity, you will be at the forefront of operational excellence, directly contributing to the seamless functioning of Aircall's voice and messaging services. Your responsibilities will encompass a broad spectrum of critical activities, including but not limited to, the meticulous monitoring of carrier performance metrics, the proactive identification and resolution of service disruptions, and the efficient processing of carrier-related invoices and billing discrepancies. You will play a key role in fostering strong, collaborative relationships with our diverse global carrier partners, acting as a primary point of contact for operational inquiries and escalations. This involves understanding their service offerings, negotiating service level agreements (SLAs), and ensuring their continued alignment with Aircall's high standards for reliability and performance.
- • A significant aspect of your role will involve staying abreast of the ever-evolving telecommunications landscape, including emerging technologies, market trends, and, crucially, the complex web of international and local regulations governing voice and SMS communications. You will assist in the development and implementation of strategies to ensure Aircall's compliance with these regulations, working closely with legal and compliance teams to mitigate risks and maintain our operational integrity. This proactive approach to compliance is essential for a global company like Aircall, which operates across numerous jurisdictions and serves a diverse international customer base.
- • You will be involved in the onboarding process for new carrier partners, ensuring all necessary documentation is collected, contracts are reviewed, and technical integrations are facilitated smoothly. Furthermore, you will contribute to the continuous improvement of our carrier management processes, identifying opportunities for automation, efficiency gains, and cost optimization. This might involve analyzing data on carrier costs, performance, and utilization to provide insights that inform strategic decisions.
- • The Junior Carrier Relations Specialist will also be responsible for maintaining accurate and up-to-date records of all carrier agreements, contact information, and performance data within our internal systems. This meticulous record-keeping is vital for operational efficiency, audit purposes, and informed decision-making. You will collaborate closely with internal teams, including Engineering, Product, and Customer Support, to address any carrier-related issues that impact our customers or services, ensuring a unified and effective response.
- • This role offers a unique opportunity to gain deep insights into the operational backbone of a leading SaaS company in the communications space. You will develop a comprehensive understanding of telecommunications networks, carrier relationships, and the critical importance of compliance in a global business environment. Your contributions will directly impact Aircall's ability to deliver reliable, high-quality communication services to its rapidly growing customer base, supporting our mission to help teams work smarter, not harder, through innovative AI-powered solutions.
- • As part of a company that is experiencing rapid growth and is at the forefront of AI innovation in customer communications, you will be joining a team that values ownership, continuous learning, and thoughtful speed. You will have the chance to work in a collaborative, fast-moving environment where your contributions are visible and impactful. This role is ideal for an individual who is eager to learn, possesses strong analytical and problem-solving skills, and is passionate about the telecommunications industry and its intersection with cutting-edge technology.
- • Your day-to-day activities will involve a blend of proactive monitoring, reactive problem-solving, relationship management, and administrative tasks. You will be expected to manage multiple priorities effectively, communicate clearly and concisely with both internal stakeholders and external partners, and demonstrate a commitment to achieving operational excellence. This is a fantastic opportunity to build a career in carrier relations within a thriving tech unicorn, contributing to the success of a product that is transforming how businesses communicate.
🎯 Requirements
- • Bachelor's degree in Business Administration, Telecommunications, or a related field, or equivalent practical experience.
- • Strong analytical and problem-solving skills with a keen eye for detail.
- • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with external partners.
- • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with data analysis tools.
- • Familiarity with telecommunications concepts, carrier operations, or regulatory compliance is a plus.
🏖️ Benefits
- • Competitive salary and performance-based bonuses.
- • Comprehensive health, dental, and vision insurance.
- • Generous paid time off and company holidays.
- • Opportunities for professional development and career advancement within a fast-growing tech company.
- • A dynamic and collaborative work environment with a focus on innovation and employee well-being.
Skills & Technologies
Onsite
About Aircall Inc.
Aircall provides cloud-based phone systems for businesses, integrating voice, SMS, and call analytics with CRM and helpdesk tools like Salesforce and HubSpot. Its platform supports remote teams, scalable call centers, and real-time analytics, enabling companies to manage customer interactions without on-premise hardware. Founded in 2014, the company serves mid-market and enterprise clients across North America and Europe, emphasizing ease of deployment, API customization, and AI-driven insights to improve support and sales workflows.
