Case Manager

Vynca

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Lead Care Manager at Vynca, you will serve as the primary point of contact for clients with complex health and social needs, ensuring seamless coordination across medical, behavioral, and community-based services to improve health outcomes and quality of life.
• You will play a pivotal role in advancing Vynca’s mission to provide comprehensive care that enables more quality days at home by advocating for clients, integrating care across providers, and empowering individuals and families through trauma-informed, person-centered support.
• Your day-to-day responsibilities will include assessing member needs across physical health, mental health, substance use disorders, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and linkage to community-based services and supports.
• You will oversee the development of individualized care plans and SMART goal setting, ensuring they are client-driven, culturally responsive, and aligned with evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
• You will deliver services where members reside, seek care, or find most accessible—whether office-based, telehealth, or field-based—and actively connect clients to essential social services, including transportation arrangements (e.g., ACCESS) and referrals to housing, food security, and benefits programs.
• You will advocate on behalf of clients with healthcare professionals (e.g., PCPs, specialists, pharmacists), facilitate communication among caregivers, family support persons, and the broader care team, and promote wellness, recovery, independence, resilience, and member empowerment.
• You will conduct outreach and engagement activities to facilitate linkage to the Enhanced Care Management (ECM) program, log all interactions accurately in the Client Relationship Management (CRM) system, and evaluate client progress to update care plans and goals as needed.
• You will maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems, complete all required documentation and outcome measures within established timeframes, and submit monthly reports to ensure program compliance.
• You will participate in assigned trainings to stay current on best practices, regulatory requirements, and Vynca’s internal protocols, contributing to a culture of continuous learning and quality improvement.
• You will join a mission-driven, close-knit team grounded in Vynca’s core values of Excellence, Compassion, Curiosity, and Integrity, where collaboration and mutual support are central to delivering high-quality, equitable care.
• You will work within a rapidly growing organization dedicated to transforming care for vulnerable populations, gaining deep expertise in care coordination, healthcare navigation, and social determinants of health while making a tangible difference in clients’ lives every day.

🎯 Requirements

• 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
• Willing and able to work Monday–Friday, 8:30am–5:00pm Pacific Time, with flexibility for occasional evenings and weekends
• Working knowledge of government and community resources related to social determinants of health (e.g., housing, food insecurity, benefits programs)
• Clean driving record, valid driver’s license, and reliable transportation for field-based visits
• Excellent oral and written communication skills, with strong interpersonal abilities to engage diverse clients, families, and providers
• General computer proficiency, including working knowledge of Google Workspace, MS Office, and internet-based systems
• Bilingual (English/Spanish) preferred

🏖️ Benefits

• Fully remote work arrangement within the United States, offering flexibility and work-life balance
• Opportunity to make a meaningful impact on the lives of individuals with complex health and social needs
• Access to ongoing training and professional development in evidence-based practices such as Motivational Interviewing and Trauma-Informed Care
• Supportive, values-driven team culture centered on Excellence, Compassion, Curiosity, and Integrity
• Comprehensive onboarding and resources to succeed in a growing healthcare organization focused on equity and innovation

Skills & Technologies

Remote

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Vynca

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About Vynca

VyncaCare is a healthcare services and technology company focused on serious illness management. They work with healthcare providers, health plans, and risk-bearing organizations to deliver palliative care, advance care planning, care coordination, symptom management, and supportive care services. Their model combines virtual and in-person care, with interdisciplinary teams who help patients and families facing complex, chronic, or life-limiting illnesses. They aim to improve quality of life, reduce unnecessary hospital visits, and make serious illness care more accessible, especially at home.

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