Job Overview
Location
Remote, ON
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Manage assigned patient and provider support cases within Cencora’s Innomar Strategies business in Canada, ensuring adherence to all company protocols and procedures.
- • Provide telephone support to patients, healthcare professionals, and funding bodies regarding funding and access issues, including private, public, and special access programs.
- • Administer case-management protocols involving clinical monitoring, ongoing patient follow-up, therapy disruption/discontinuation tracking, compliance verification, and adverse event reporting.
- • Liaise directly with primary healthcare providers to coordinate patient care and ensure accurate documentation and communication.
- • Conduct outbound calls as the primary method of patient engagement across all assigned pharmaceutical and biotechnology programs.
- • Document all activities, interactions, and outcomes in program-specific databases with precision and timeliness.
- • Participate in ongoing refresher training and specialized product or program training as required by management.
- • Provide feedback to management on existing protocols, database functionality, processes, and inter-departmental workflows to support continuous improvement.
- • Communicate clearly with managers, team pods, and colleagues regarding case status during planned absences or workload transitions.
- • Assist in the training of new caseworkers through shadowing, call monitoring, and mentorship under managerial supervision.
- • Report all adverse events promptly and accurately to designated units or departments in compliance with regulatory requirements.
- • Support pharmaceutical and biotechnology market research initiatives by engaging with physicians, patients, pharmacists, and allied health professionals.
- • Maintain strong organizational skills to consistently meet deadlines, manage multiple cases simultaneously, and ensure attention to detail in all documentation and communications.
- • Utilize Microsoft Word, Excel, Outlook, and other Office programs to perform daily administrative and data entry tasks.
- • Collaborate with unilingual English-speaking customers, patients, and cross-functional team members as part of daily responsibilities.
🎯 Requirements
- • Completion of a two-year associate’s degree or equivalent combination of education and experience in business administration, accountancy, sales, marketing, computer sciences, or similar fields
- • Minimum of one (1) year of experience in customer service
- • Bilingual (French/English) proficiency is an asset
- • Experience in the medical or pharmaceutical field is an asset
- • Working knowledge of Microsoft Word, Excel, and Outlook
- • Strong problem-solving skills and ability to resolve issues effectively and efficiently
🏖️ Benefits
- • Comprehensive medical, dental, and vision care coverage
- • Paid parental leave and paid caregiver leave
- • Backup dependent care and adoption assistance
- • Infertility coverage and family building support
- • Behavioral health solutions and wellness resources
- • Professional development training programs and mentorship opportunities
Skills & Technologies
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About ABC Employment Holdings LLC
ABC Employment Holdings provides cloud-based human capital management services to small and mid-sized employers across the United States. The platform combines payroll processing, benefits administration, time tracking, and compliance tools in one integrated system, supported by a dedicated service team. Core offerings include full-service payroll, health insurance brokerage, 401(k) administration, and HR advisory services. Founded in 2009, the company serves more than 25,000 worksites and processes over $20 billion in annual payroll while maintaining SOC 2-compliant infrastructure.
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