Job Overview
Location
3 Locations
Job Type
Full-time
Category
Customer Support
Date Posted
June 20, 2026
Full Job Description
📋 Description
- • The CCO Service Agent – Bilingual – 100% Remote role at Healthfirst, Inc. is a critical frontline position responsible for delivering high-quality customer service to members and providers in both English and Spanish, ensuring accurate information, timely resolution of inquiries, and compliance with healthcare regulations.
- • Day-to-day responsibilities include handling inbound and outbound calls, responding to member and provider inquiries via phone and digital channels, verifying eligibility and benefits, processing service requests, documenting interactions in CRM systems, and escalating complex issues to appropriate teams while maintaining adherence to service level agreements and quality standards.
- • Healthfirst, Inc. is a leading not-for-profit managed care organization serving over 1.5 million members across New York, dedicated to improving access to affordable, high-quality healthcare for underserved communities through innovative health plans and community-based initiatives.
- • In this role, the individual will develop strong communication, problem-solving, and healthcare navigation skills; gain deep familiarity with Medicaid, Medicare, and commercial health plan operations; and build a foundation for career growth in healthcare operations, member services, or patient advocacy within a mission-driven organization.
🎯 Requirements
- • Fluency in both English and Spanish (verbal and written)
- • High school diploma or equivalent; some college preferred
- • Minimum 1 year of experience in customer service, preferably in healthcare, insurance, or call center environments
- • Proficiency with computer systems, including CRM software and Microsoft Office applications
- • Ability to work independently in a remote environment with reliable internet and a quiet workspace
- • Strong interpersonal skills with a patient, empathetic, and professional demeanor
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Healthfirst, Inc.
Healthfirst is a New York-based health insurance provider offering affordable, comprehensive plans to individuals, families, and seniors. For over 30 years, the company has delivered diverse options, including Essential Plans, Medicaid Managed Care, Child Health Plus, Marketplace plans, and specialized Medicare Advantage and Long-Term Care solutions. Healthfirst offers benefits like medical, prescription drug, dental, and vision coverage. Notably, Healthfirst maintains the only 5-star rated Essential Plan in New York for two consecutive years, solidifying its position as a trusted leader in accessible community healthcare.
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