Central Territory Service Account Manager

📋 Description

• • As a Service Account Manager for Agilent Technologies' Central Region, you will be instrumental in driving the growth and success of our Services & Support Division (SSD). This rapidly expanding division is dedicated to enhancing customer productivity, ensuring compliance, and optimizing operational efficiency through Agilent's comprehensive CrossLab Asset Performance Management portfolio. Your role will be pivotal in cultivating strong customer partnerships and expanding the adoption of our advanced service agreements, sophisticated support solutions, and cutting-edge digital asset management technologies.
• • This is a strategic, customer-facing position where you will leverage your deep technical knowledge and proven sales acumen, particularly within the Pharmaceutical, Chemical Analysis, and Life Sciences industries. You will be responsible for delivering high-value service solutions tailored to the unique needs of our clients. Your success will depend on your ability to collaborate effectively with a diverse, cross-functional team, including inside sales representatives, field sales specialists, service delivery professionals, and business support personnel. Together, you will develop and execute robust account strategies across the states of Michigan, Indiana, and Kentucky, ensuring a cohesive and impactful approach to customer engagement.
• • Your leadership will be critical in driving new business development, expertly positioning our service solutions, and ultimately expanding Agilent's market presence and competitive edge within the region. You will be expected to manage a portfolio of strategic, named accounts, meticulously executing growth plans designed to maximize revenue and customer satisfaction. This involves proactively identifying and cultivating new business opportunities, not only for standard service agreements but also for our innovative CrossLab digital solutions and bespoke service offerings that address specific client challenges.
• • The role demands a strategic approach to selling, encompassing detailed deal planning, astute competitive positioning, and effective account penetration strategies that engage stakeholders at all levels of customer organizations. A key aspect of your responsibility will be to build and nurture strong, executive-level relationships, fostering long-term partnerships that translate into sustained business growth and loyalty. You will be tasked with continuously assessing customer needs, adeptly articulating Agilent’s service value proposition, and demonstrating the tangible financial, operational, and compliance benefits our solutions provide.
• • You will act as a vital contributor to the regional strategy, working hand-in-hand with inside and outside sales teams, Service Delivery, CoPC (Cost of Poor Quality), Credit/Collections, and other internal departments to ensure seamless execution and customer support. Maintaining exceptionally high levels of customer satisfaction will be paramount, achieved through consistent engagement and close alignment with service delivery teams to ensure promises are met and exceeded.
• • Developing and refining lead-generation plans will be an ongoing requirement, coupled with diligent management of a robust sales pipeline to consistently achieve sales quotas and ambitious territory growth targets. Furthermore, you will be expected to lead cross-functional initiatives and complex projects, requiring adept coordination across multiple teams, functions, and business groups within Agilent. This role offers the opportunity to solve a broad spectrum of customer and business challenges, demanding creativity, independence, and sound judgment in your approach.
• • The ideal candidate will possess a strong understanding of analytical instrumentation and service business models, enabling them to effectively communicate the technical and commercial advantages of Agilent's offerings. This position is designed for a motivated and results-oriented individual who thrives in a dynamic sales environment and is passionate about delivering exceptional value to customers in the scientific and life sciences sectors. Your ability to work autonomously while demonstrating strong leadership within a global matrix organization will be key to your success.