Channel Account Manager II - EMEA

Huntress Labs, Inc.

Job Overview

Location

Remote UK

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a trusted advisor to channel partners across the UK and Ireland, driving adoption and maximizing value from Huntress’s cybersecurity platform.
• Build and maintain strong, long-term relationships with multiple stakeholders within assigned partner organizations to foster loyalty and satisfaction.
• Take personal accountability for achieving team goals focused on partner retention, expansion, and overall satisfaction, aligned with Huntress’s Outcome-Obsessed culture.
• Proactively identify systemic friction points in the post-sales lifecycle and design creative, self-driven engagement strategies to re-energize partners and improve outcomes.
• Collaborate closely with Sales and Marketing teams to develop and execute initiatives that empower reseller channels through training, education, and enablement resources.
• Manage partner pipelines and account health using CRM platforms such as HubSpot to ensure accurate tracking, forecasting, and strategic follow-up.
• Act as the primary point of contact for mid-market and below channel partners, ensuring exceptional service quality and responsiveness to their needs.
• Drive measurable business impact by increasing partner revenue through renewals, upsells, and cross-sell opportunities within the Huntress ecosystem.
• Champion the Huntress mission by ensuring underresourced IT teams and resellers are equipped with enterprise-grade cybersecurity solutions at SaaS affordability.
• Represent Huntress in the EMEA region by fostering a collaborative, high-trust environment with partners and internal teams alike.
• Demonstrate a strong bias for action, moving quickly and effectively in a fast-paced, high-growth environment without waiting for permission to solve problems.
• Maintain deep familiarity with the cybersecurity SaaS landscape and understand the unique challenges faced by small and medium-sized businesses and their IT providers.
• Ensure all partner interactions reflect Huntress’s commitment to ethical security practices and its mission to protect businesses not just the 1%.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Direct Sales roles, ideally focused on mid-market accounts and below
• Strong experience in SaaS, preferably within the cybersecurity industry
• Proficiency with HubSpot or other similar CRM platforms to manage partner pipelines and account health efficiently
• Passionate about collaborating with both in-house IT teams and reseller channels
• Strong bias to action with the ability to get things done fast and effectively in a rapid growth environment
• Demonstrated ability to drive partner retention, expansion, and satisfaction metrics

🏖️ Benefits

• 100% remote work environment - since the company’s founding in 2015
• New starter home office set up reimbursement (£398)
• Generous personal leave entitlements
• Digital monthly reimbursement (£92)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth

Skills & Technologies

Remote

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Huntress Labs, Inc.

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About Huntress Labs, Inc.

Huntress Labs, Inc. delivers managed cybersecurity services focused on small and mid-sized businesses. The company’s cloud platform combines human threat hunters with endpoint detection and response technology to identify persistent footholds, ransomware, and other advanced attacks that bypass traditional antivirus. It provides continuous monitoring, incident response guidance, and security awareness training through a partner-first channel of managed service providers and resellers. Founded in 2015, Huntress protects hundreds of thousands of endpoints across healthcare, education, and other regulated industries, emphasizing affordability and actionable intelligence for resource-constrained IT teams.

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