Chat Support Associate

📋 Description

• • As a Chat Support Associate at Vetcove, you will play a vital role in supporting veterinary professionals who rely on the platform for critical purchasing decisions and supply ordering, directly impacting patient care in the animal health industry.
• • Day to day, you will respond to user inquiries via live chat, email, and phone; troubleshoot issues and explain solutions clearly; manage administrative tasks like account management and item reviews; collaborate with engineering and partner teams on feature feedback; and help refine support workflows through cross-functional coordination.
• • Vetcove is a fast-growing, mission-driven company modernizing the $50B+ animal health industry with tools that let veterinary teams focus on patient care, backed by Y Combinator and top-tier investors, serving over 25,000 hospitals nationwide.
• • In this role, you will develop expertise in customer support within a tech-driven startup, gain experience with SaaS platforms and cross-functional collaboration, and grow your ability to manage complex, fast-paced workflows while contributing to product improvements that serve tens of thousands of veterinarians.