Job Overview
Location
Remote
Job Type
Full-time
Category
Customer Support
Date Posted
April 17, 2026
Full Job Description
📋 Description
- • As a Chat Support Associate at Vetcove, you will play a vital role in supporting veterinary professionals who rely on the platform for critical purchasing decisions and supply ordering, directly impacting patient care in the animal health industry.
- • Day to day, you will respond to user inquiries via live chat, email, and phone; troubleshoot issues and explain solutions clearly; manage administrative tasks like account management and item reviews; collaborate with engineering and partner teams on feature feedback; and help refine support workflows through cross-functional coordination.
- • Vetcove is a fast-growing, mission-driven company modernizing the $50B+ animal health industry with tools that let veterinary teams focus on patient care, backed by Y Combinator and top-tier investors, serving over 25,000 hospitals nationwide.
- • In this role, you will develop expertise in customer support within a tech-driven startup, gain experience with SaaS platforms and cross-functional collaboration, and grow your ability to manage complex, fast-paced workflows while contributing to product improvements that serve tens of thousands of veterinarians.
Skills & Technologies
Junior
Remote
$55k-75k
About Vetcove, Inc.
Vetcove operates a B2B marketplace and procurement platform for veterinary professionals, enabling clinics and hospitals to compare prices, manage inventory, and order supplies from multiple distributors through a single interface. The cloud-based system integrates purchasing workflows, budgeting, and analytics to reduce administrative overhead and control costs for veterinary practices across the United States.
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