Chevrolet District Manager, Parts & Service

General Motors Company

Job Overview

Location

Remote - Indiana

Job Type

Full-time

Full Job Description

📋 Description

• The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region.
• This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue.
• The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.
• The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations.
• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
• Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
• Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
• Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
• Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
• Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
• Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
• Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
• Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
• Resolve aftersales customer concerns, including but not limited to: Service Parts Assistance Center (SPAC), Customer Assistance Center (CAC), Technical Assistance Center (TAC), Goodwill, Warranty, and Policy Requests.
• Monitor and achieve key performance indicators (KPIs), including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS) compliance, and EV Training & Compliance.
• Demonstrate deep understanding of Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, and Consultative selling techniques.

🎯 Requirements

• Bachelor’s Degree or equivalent professional experience.
• 3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth.
• Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred.
• Ability to travel up to 50% to different locations within your territory.
• Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.

🏖️ Benefits

• From day one, we’re looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
• Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
• General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
• We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

Skills & Technologies

Remote

Degree Required

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About General Motors Company

General Motors Company designs, manufactures, and markets cars, trucks, crossovers, and automobile parts worldwide under the Chevrolet, Buick, GMC, and Cadillac brands. It also provides automotive financing through GM Financial and invests in electric and autonomous vehicle technologies, including the Ultium battery platform. Founded in 1908 and headquartered in Detroit, Michigan, GM operates manufacturing, assembly, and distribution facilities across North America, South America, Asia, and other regions.

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