Claims Manager

Zum Services Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• Manage the end-to-end claims process for student transportation services, ensuring timely, accurate, and compliant resolution of all claims related to service disruptions, cancellations, and operational incidents.
• Lead a team of claims specialists to investigate, document, and resolve claims in alignment with company policies, insurance requirements, and regulatory standards.
• Collaborate with operations, safety, and customer success teams to identify root causes of recurring claims and implement process improvements that reduce claim frequency and improve service reliability.
• Maintain detailed records of all claims activity in the company’s CRM and claims management systems, ensuring data integrity and audit readiness for internal and external reviews.
• Prepare and present monthly claims performance reports to senior leadership, highlighting trends, resolution rates, cost impacts, and areas for operational optimization.
• Serve as the primary point of contact for insurance providers, third-party administrators, and legal counsel regarding claim submissions, settlements, and dispute resolution.
• Ensure all claims activities comply with state and federal transportation regulations, student safety protocols, and contractual obligations with school districts and partners.
• Develop and deliver training materials and best practices to frontline staff on proper claim documentation, escalation procedures, and customer communication standards.
• Monitor claims budget and forecast financial exposure, working closely with finance to align claims reserves with actual payout trends and risk assessments.
• Proactively identify opportunities to reduce liability exposure through policy adjustments, driver training enhancements, and real-time operational feedback loops.
• Interface with school administrators and families to address complex claims with empathy, transparency, and efficiency, maintaining Zūm’s reputation for customer-centric service.
• Coordinate with the safety and compliance team to ensure all claims involving student incidents are reported in accordance with mandatory reporting laws and internal safety protocols.
• Continuously evaluate claims workflows for efficiency, leveraging technology and automation tools to reduce manual processing time and improve turnaround.
• Participate in cross-functional incident review meetings to align claims outcomes with broader operational and safety objectives across the organization.
• Stay current on evolving state and federal regulations affecting student transportation and adjust claims procedures accordingly to maintain compliance.

🎯 Requirements

• Minimum 5 years of experience in claims management, preferably in transportation, logistics, or student services
• Proven track record managing high-volume claims processes with strict regulatory compliance
• Experience working with insurance carriers and third-party administrators
• Strong analytical skills with proficiency in data reporting and claims analytics tools
• Excellent communication skills for interfacing with internal teams, external partners, and customers
• Familiarity with transportation regulations affecting school-based services

🏖️ Benefits

• Fully remote position with flexibility to work across U.S. time zones
• Competitive salary and performance-based bonus structure
• Comprehensive health, dental, and vision insurance coverage
• 401(k) plan with company matching contributions
• Unlimited paid time off and flexible scheduling
• Professional development stipend for training and certifications
• Selected Category: Operations
• Parent Category: Operations

Skills & Technologies

Remote

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Zum Services Inc.

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About Zum Services Inc.

Zum Services operates a technology platform that manages daily student transportation for public and private school districts across the United States. The system schedules, routes, and tracks vehicles including cars, SUVs, and electric buses, while providing real-time visibility and communication tools for parents, drivers, and administrators. The company emphasizes safety through driver background checks, vehicle inspections, and integrated telematics. It partners with districts to modernize fleets, reduce operational costs, and support carbon-neutral goals by transitioning to electric vehicles.

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