Client Case Manager

Catalight Foundation

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Client Case Manager at Catalight Foundation plays a critical role in ensuring high-quality behavioral health services for client families by streamlining processes, improving communication, and driving clinical quality outcomes. This role is essential to creating a supportive, effective care path experience by addressing client needs, resolving barriers, and advocating for medically necessary services throughout the episode of care.
• Day-to-day responsibilities include following care plans through effective case management, assessing and addressing risk while escalating high-risk clinical concerns to supervisors, and serving as the primary liaison between treatment providers, funding sources, and client families to ensure seamless coordination of care.
• The Client Case Manager collaborates with key stakeholders to address clinical concerns, serves as the main contact for client families and funders by responding to all inquiries, and conducts service recovery efforts through thorough clinical reviews of care plans to identify barriers, challenges, and progress toward desired outcomes.
• Additional duties involve resolving client family complaints to improve satisfaction and access to services, reviewing clinical appropriateness of provider transfer requests, supporting transitions to next treating providers, and completing timely documentation of all interactions using appropriate systems per agency policies.
• The role also includes supporting Clinical Escalation Specialists and Provider Case Managers by conducting case reviews and outreach, documenting complaints for submission to the Quality department, supporting Behavioral Health Screening coverage needs, monitoring and analyzing caregiver concern trends, and presenting data to management.
• The Client Case Manager participates in special projects and assists with additional duties as assigned, operates in a fast-paced environment requiring strong multitasking and time management, and works effectively within interdisciplinary teams while maintaining confidentiality and exercising good judgment when handling sensitive matters.
• This position offers the opportunity to develop advanced clinical case management expertise, deepen knowledge of autism spectrum disorders and developmental disabilities, refine crisis intervention and de-escalation techniques, and strengthen advocacy, communication, and data-driven decision-making skills in a mission-driven organization focused on equitable, high-quality behavioral health care.

🎯 Requirements

• Master’s degree from an accredited college or university in social work, marriage and family therapy, or counseling is required.
• Current registration with the California Board of Behavioral Sciences and licensure as a Clinical Psychologist, LCSW, LMFT, or LPCC is required.
• One to two years of related professional experience working with children with autism spectrum disorders (ASD) and/or other developmental disabilities in a multidisciplinary team setting is preferred.
• Demonstrated expertise in crisis management and ability to effectively de-escalate clients and families is required.
• Excellent verbal and writing skills, strong interpersonal abilities (including empathic, active, and reflective listening), and a client-focused approach with clear boundary-setting and advocacy skills are essential.
• Highly detail-oriented with strong time management skills, ability to work independently or with minimal supervision, and proficiency in Microsoft Office (Outlook, Word, Excel, etc.) are required.

🏖️ Benefits

• Competitive annual salary range of $107,000 to $125,000.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunity to make a meaningful impact on client families’ access to high-quality behavioral health services and clinical outcomes.
• Professional growth through involvement in special projects, data analysis, and collaboration with interdisciplinary teams.
• Support for maintaining required credentials, including assistance with obtaining and maintaining criminal record clearance (DOJ), Office of Inspector General clearance, and National Provider Identifier (NPI).
• Employer commitment to equal opportunity and inclusive workplace values.

Skills & Technologies

Remote

$107k-125k

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Catalight Foundation

Visit Website

About Catalight Foundation

Catalight Foundation is a nonprofit organization that partners with individuals, families, and communities to improve outcomes for people with developmental disabilities and mental health needs. Founded in 2001 as Easterseals Northern California, it rebranded in 2022 to reflect its expanded mission. The organization provides assessment, therapy, and support services while advocating for equitable access to care. Catalight operates across multiple states, leveraging data-driven approaches and community collaboration to deliver personalized support and advance systemic change in disability and behavioral health services.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.