Client Engagement Partner - AI-Driven Transformation & Process Intelligence

📋 Description

• • **Transform Businesses with AI-Driven Process Intelligence**
• • This role is at the heart of Celonis’ mission to revolutionize how companies operate by embedding AI-driven process intelligence into their core workflows. As a Client Engagement Partner (CVP), you will be the driving force behind large-scale business transformations for Celonis’ most strategic customers. Your work will directly impact global productivity and sustainability by ensuring that Celonis’ cutting-edge technology delivers measurable value. This is not just a job—it’s an opportunity to shape the future of enterprise operations and be part of a company that is redefining how businesses leverage data to solve critical challenges.
• • **What You’ll Do Day-to-Day**
• • **Strategic Leadership & Executive Engagement**: Act as the primary point of contact and trusted advisor for C-level executives at Celonis’ most strategic accounts. You will align Celonis’ solutions with their long-term business objectives, ensuring that our technology becomes an indispensable part of their transformation journey. This involves deep collaboration with internal teams (e.g., Servicing, Product, Engineering) to mobilize resources and drive adoption.
• • **End-to-End Value Realization**: Own the entire customer value journey, from defining the Celonis program roadmap to ensuring high-quality, on-time project delivery. You will work closely with senior stakeholders to establish detailed value plans, resolve escalations, and ensure that Celonis’ solutions address business-critical problems. Your goal is to drive adoption, usage, and satisfaction, turning customers into industry leaders ("Lighthouse customers").
• • **Change Management & Transformation**: Lead large-scale transformation programs, including process re-engineering and AI-driven initiatives. You will mentor customers on organizational design, helping them build Centers of Excellence to maximize platform adoption. Your expertise in change management will be critical in navigating complex global organizations and driving sustainable impact.
• • **Community Building & Advocacy**: Organize and lead customer advisory boards to gather industry-specific insights and foster innovation. As the voice of the customer within Celonis, you will ensure that product development and service offerings align with real-world needs. You will also represent Celonis at industry events, webinars, and thought leadership platforms, amplifying our impact and driving customer advocacy.
• • **Cross-Functional Collaboration**: Work closely with Celonis’ global teams (e.g., Product, Engineering, Servicing) to ensure seamless execution of customer programs. You will mentor and coach team members, providing guidance to maximize their success and offering feedback to managers on performance.
• • **Innovation & Thought Leadership**: Contribute to the development of new assets, playbooks, and tools for the Value Engineering team. Your insights will help shape best practices and enhance the effectiveness of Celonis’ solutions across industries and processes.
• • **About Celonis**
• • Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are investing heavily in AI capabilities—particularly our Process Intelligence Graph—to turn data insights into immediate business action. Our mission is to unlock global productivity and sustainability by placing intelligence at the core of every business process. With headquarters in Munich and New York City, and over 20 offices worldwide, Celonis serves thousands of companies, helping them understand and optimize their operations. Our core values—**Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future**—guide every decision we make.
• • **What You’ll Achieve & Learn**
• • **Career Growth & Impact**: This role offers unparalleled opportunities to grow as a leader in AI-driven business transformation. You will work with some of the most influential companies globally, helping them solve complex challenges and achieve measurable outcomes. Your work will directly contribute to Celonis’ growth and reputation as a leader in Process Intelligence.
• • **Skill Development**: You will refine your skills in executive communication, strategic consulting, change management, and cross-functional leadership. The role will expose you to cutting-edge AI technologies, industry best practices, and the opportunity to shape the future of enterprise software. Additionally, you will develop expertise in driving customer success at scale, mentoring teams, and fostering innovation within a high-growth tech company.