Job Overview
Location
Tokyo, Japan
Job Type
Full-time
Category
Customer Success Manager
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager for Ads Solutions at OpenAI, you will support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform, serving as their primary point of contact and trusted advisor to help them achieve business objectives while ensuring a responsible user experience.
- • Day to day, you will own relationships with a portfolio of advertising partners, guide them through onboarding and campaign launches, analyze campaign performance to provide actionable recommendations, identify expansion opportunities, partner cross-functionally with Sales, Product, Analytics, Policy, and Operations, surface advertiser feedback to inform product strategy, and help build scalable processes for the advertising ecosystem.
- • You will join OpenAI’s Ads Solutions team, which partners closely with advertisers to understand their needs and inform product development that drives revenue growth and long-term success while upholding user trust and platform integrity, all in service of OpenAI’s mission to ensure responsible and widespread adoption of artificial intelligence.
- • In this role, you will develop expertise in digital advertising strategy, data-driven account management, cross-functional collaboration, and responsible AI product growth, with the opportunity to shape scalable processes and influence platform evolution in a fast-moving, mission-driven environment.
🎯 Requirements
- • 3+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- • Comfort interpreting performance data and translating insights into strategic recommendations
- • Experience with data querying (e.g., SQL, advanced Excel/GSheets)
- • Clear communication skills and ability to build trust with both technical and non-technical stakeholders
- • Demonstrated ownership, accountability, and sound judgment in fast-moving, evolving environments
🏖️ Benefits
- • Hybrid work model (3 days in office per week) based in Tokyo, Japan
- • Relocation assistance for new employees
- • Opportunity to work on impactful AI-driven advertising solutions that support responsible technology deployment
- • Access to OpenAI’s mission-driven culture focused on ensuring AI benefits all of humanity
- • Commitment to equal opportunity employment and reasonable accommodations for applicants with disabilities
- • Background checks administered in accordance with applicable law, with consideration of qualified applicants with arrest or conviction records
Skills & Technologies
About OpenAI, Inc.
OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.
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