Client Experience Associate

Atticus, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Communicate daily with clients via phone to understand their personal crises related to disability benefits or insurance compensation, guiding them through complex processes with empathy and clarity.
• Assess each client’s situation to determine if Atticus can provide assistance, ensuring accurate triage and timely referrals to appropriate resources.
• Become a trusted advisor by mastering internal platforms including Salesforce and other proprietary tools to efficiently manage client cases and documentation.
• Navigate emotionally sensitive conversations with individuals experiencing illness, injury, or trauma, offering compassionate yet decisive guidance without prior legal expertise.
• Manage a high volume of client interactions daily, balancing multiple priorities while maintaining accuracy, compliance, and a client-first approach.
• Measure success by the tangible impact on clients’ lives, including successful access to government benefits or insurance payouts totaling billions in aid.
• Collaborate with cross-functional teams to ensure seamless client onboarding and follow-up, contributing to a scalable, high-performing client experience system.
• Maintain detailed, clear, and compliant records of all client interactions, ensuring data integrity and alignment with internal protocols and regulatory standards.
• Adapt quickly to evolving processes, policy updates, and platform enhancements, demonstrating strong learning agility in a fast-growing startup environment.
• Represent Atticus as a frontline ambassador of its mission, consistently delivering a supportive, non-sales-oriented experience that reflects the company’s B Corp values.
• Engage with clients from diverse socioeconomic, cultural, and geographic backgrounds, fostering trust through active listening and culturally competent communication.
• Participate in ongoing training and development to deepen knowledge of disability programs, insurance systems, and government benefit eligibility criteria.
• Contribute to a culture of humility, thoughtfulness, and collaboration by sharing insights, feedback, and best practices with teammates.
• Operate in a fully remote environment with structured support, clear performance metrics, and an uncapped bonus structure tied to client impact and outcomes.
• Attend optional company retreats and offsites designed to strengthen team cohesion and reinforce shared mission-driven values.

🎯 Requirements

• Bachelor’s degree from a top four-year university with strong academic performance
• At least 1 year of professional work experience outside of internships (longer internships considered)
• Ability to provide supportive yet efficient guidance during emotionally intense conversations with individuals in crisis
• Strong written communication skills and ability to rapidly learn complex systems and processes
• Proven capacity to manage multiple competing priorities with a strong work ethic
• Experience working in a high-volume, high-performing service, sales, or support environment (bonus)
• Completion of a socially-focused internship or significant volunteer experience (bonus)

🏖️ Benefits

• 100% covered medical and dental insurance for employees
• 15 vacation days and approximately 20 paid holidays annually (including two weeks at year-end)
• Free membership to OneMedical
• $600/year stipend for internet service
• $1,000 reimbursable stipend for education and training outside of work
• Up to $1,200/year in student loan repayment assistance
• 401(k) plan with optional HSA/FSA
• Equity compensation as part of total package
• Uncapped monthly bonus structure with top performers earning over $75,000 total compensation
• Base salary range of $50,000–$60,000

Skills & Technologies

Junior

Remote

Degree Required

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Atticus, Inc.

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About Atticus, Inc.

Atticus is a public-benefit corporation that provides legal and financial assistance services to individuals navigating personal injury, social security disability, and workers’ compensation claims. It operates as a technology-enabled platform connecting clients with vetted attorneys and offering guidance on medical documentation, benefit applications, and settlement negotiations. The company was founded in 2019 and is headquartered in Los Angeles, California.

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