Client Experience Specialist

Atticus, Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Communicate daily with clients via phone to understand their personal crises related to disabilities, accidents, misconduct, or violence, and determine if Atticus can assist them in accessing government benefits or insurance compensation.
• Guide clients through complex processes to obtain life-changing financial aid, providing clear, compassionate, and timely advice tailored to their unique situations.
• Serve as the primary point of contact for hundreds of clients each week, ensuring they feel heard, supported, and empowered during emotionally challenging conversations.
• Navigate internal platforms including Salesforce to accurately document client interactions, track progress, and coordinate next steps in benefit applications or claims.
• Become a subject matter expert on disability benefits systems and insurance compensation pathways without requiring prior legal or technical background.
• Maintain high standards of empathy and professionalism while managing emotionally heavy conversations with individuals in distress, balancing emotional support with efficient problem-solving.
• Operate in a metrics-driven environment where performance is measured by client impact, not just call volume, with compensation tied directly to outcomes and client satisfaction.
• Collaborate with cross-functional teams to improve client onboarding, streamline communication workflows, and enhance the overall client experience.
• Participate in ongoing training to master evolving internal tools, policy updates, and benefit program changes, ensuring accurate and up-to-date guidance to clients.
• Contribute to a culture of humility, thoughtfulness, and purpose by embodying Atticus’s mission to help underserved Americans access critical resources they are entitled to.
• Work in a fully remote environment with structured opportunities for team connection through retreats and offsites designed to foster collaboration and community.
• Receive ongoing feedback and coaching to support professional growth, with clear pathways for advancement based on performance and impact.
• Handle a high volume of daily interactions while maintaining accuracy, compliance, and a client-first mindset across all communications.
• Never engage in sales pitches or pressure tactics — all services are free, and clients reach out voluntarily, creating a uniquely supportive and gratitude-driven client interaction model.
• Contribute to a certified B Corporation with a mission-driven culture focused on social impact, not just profit, where your work directly improves the lives of hundreds of thousands annually.

🎯 Requirements

• At least three years of professional work experience in customer-facing roles involving daily client communication (e.g., customer experience, sales, support, hospitality).
• Demonstrated ability to interact empathetically and effectively with individuals from diverse backgrounds while managing emotionally sensitive conversations and driving conversations to resolution.
• Strong written communication skills and ability to quickly learn and master new software platforms and complex systems with training and support.

🏖️ Benefits

• 100% covered medical and dental insurance for employees
• 15 vacation days and approximately 20 paid holidays per year (including two weeks at year-end)
• Free membership to OneMedical
• $600/year stipend for internet service
• $1,000 reimbursable stipend for education and training outside of work
• Up to $1,200/year in student loan repayment assistance

Skills & Technologies

Remote

Degree Required

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Atticus, Inc.

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About Atticus, Inc.

Atticus is a public-benefit corporation that provides legal and financial assistance services to individuals navigating personal injury, social security disability, and workers’ compensation claims. It operates as a technology-enabled platform connecting clients with vetted attorneys and offering guidance on medical documentation, benefit applications, and settlement negotiations. The company was founded in 2019 and is headquartered in Los Angeles, California.

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