Job Overview
Location
Baltimore, Maryland
Job Type
Full-time
Category
Customer Support
Date Posted
June 19, 2026
Full Job Description
📋 Description
- • Assist clients with booking, updating, and managing hotel reservations through phone, email, and messaging platforms.
- • Guide clients in selecting hotel accommodations by providing accurate details on amenities, pricing, and room availability.
- • Maintain precise and up-to-date records of all client reservations and modifications.
- • Manage reservation changes including cancellations, date adjustments, and special requests with attention to detail.
- • Deliver exceptional customer service by responding promptly and professionally to client inquiries and concerns.
- • Work independently from a home office while maintaining high standards of service and accuracy.
- • Utilize provided booking tools and systems to process reservations and ensure seamless client experiences.
- • Collaborate with a supportive team culture focused on client satisfaction and operational excellence.
- • Adapt to a flexible remote schedule while meeting performance expectations and service deadlines.
- • Stay informed on hotel inventory and policy updates to provide current and reliable information to clients.
- • Handle sensitive client information with confidentiality and professionalism at all times.
- • Proactively identify and resolve potential booking issues before they impact client satisfaction.
- • Contribute to a positive client experience by anticipating needs and offering personalized recommendations.
- • Ensure all communication is clear, courteous, and aligned with company service standards.
- • Track and document client interactions to support continuity and future service improvements.
- • Participate in training sessions to enhance knowledge of booking systems and hospitality offerings.
- • Earn income based on performance metrics tied to client satisfaction and reservation volume.
- • Access exclusive travel discounts and perks as part of employment benefits.
🎯 Requirements
- • Strong communication and hospitality skills
- • Professional, detail-oriented, and self-motivated work ethic
- • Basic computer proficiency and reliable internet connection
- • Customer service or hospitality experience is a plus
🏖️ Benefits
- • Flexible remote schedule
- • Training and access to booking tools
- • Supportive team culture
- • Income-earning possibilities based on performance
- • Travel discounts and perks
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Destination Knot Inc.
Destination Knot Inc. operates a travel-technology platform that consolidates destination wedding planning services. The company connects engaged couples with vetted venues, resorts, and vendors across the Caribbean, Mexico, and Central America, providing pricing comparisons, package customization tools, and dedicated coordinators to streamline international wedding logistics and guest accommodations.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
1 month ago
3 months ago
Aleph Holding Inc.
13 days ago
Span Labs, Inc.
28 days ago