Client Manager National Accounts

Standard AI

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Manager National Accounts at The Standard, you will partner with the National Account Consultant team to deliver exceptional customer service and support for National Account customers across Absence, STD, LTD, Life, AD&D, Supplemental Accident, Critical Illness, and Hospital Indemnity products.
• You will cultivate meaningful relationships with policyholders and producers through responsive communication, problem resolution, and exceeding expectations while acting as a liaison between internal departments and clients to resolve administrative inconsistencies and initiate plan improvements.
• The Standard is a mission-driven organization rooted in financial stability and customer-first values, investing in innovative technologies while upholding a legacy of service through compassionate, high-performance teams.
• In this role, you will develop expertise in group insurance administration, strengthen analytical and judgment skills, and gain experience in cross-functional collaboration, positioning yourself for career growth within a stable, employee-focused organization.

🎯 Requirements

• Proven ability to develop meaningful, effective business relationships
• Exceptional customer service with excellent communication and organization skills
• 4-5 years of relevant, progressive work experience in group insurance administration, with emphasis in customer service, human resources, and/or account management
• Proficiency with Selerix/Ready Enroll, Excel, Power BI, and Salesforce
• Ability to analyze, interpret, and apply benefit contract provisions to complex situations and make sound, independent judgments
• High School Diploma required; Bachelor’s degree preferred

🏖️ Benefits

• A rich benefits package including medical, dental, vision, and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually, with PTO increasing with tenure
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches donations to eligible nonprofits and schools
• Supportive management approach with opportunities for career growth and advancement

Skills & Technologies

Remote

Degree Required

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Standard AI

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About Standard AI

Standard AI develops computer-vision technology that converts existing retail stores into autonomous checkout experiences without shelf sensors. Its platform tracks shoppers and items via ceiling-mounted cameras, automatically charging customers when they exit. The company licenses its software to grocers, convenience stores, and fuel retailers, integrating with existing point-of-sale and inventory systems to reduce labor costs and shrinkage. Founded in 2017, Standard AI operates in North America and Europe, focusing on retrofit solutions for brick-and-mortar retailers seeking frictionless shopping while preserving customer privacy through anonymized data processing.

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