Job Overview
Location
Canada - Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 17, 2026
Full Job Description
đź“‹ Description
- • Develop and maintain a comprehensive understanding of QFloors ERP software products and associated support tools to effectively assist clients.
- • Handle inbound customer phone calls, assess the nature of technical or operational issues, and provide immediate assistance or route inquiries to the appropriate internal department.
- • Review, prioritize, and assign incoming customer emails and support tickets to internal teams to ensure timely resolution and response.
- • Provide detailed guidance to clients on QFloors software features, functionality, and industry-specific best practices for optimal system utilization.
- • Troubleshoot software-related problems step-by-step with customers, offering clear, patient, and actionable solutions.
- • Complete supervisor-assigned tasks that may include research, documentation, system testing, or participation in special improvement projects.
- • Accurately record all customer interactions, resolutions, and follow-ups within the company’s support ticketing system.
- • Contribute to the development and maintenance of the internal knowledge base by creating and updating documentation based on common customer issues and solutions.
- • Stay current with all product updates, new releases, and enhancements to ensure accurate and up-to-date client support.
- • Collaborate with cross-functional teams including product, engineering, and accounting to improve support workflows and enhance the overall customer experience.
- • Maintain professional, empathetic, and clear communication in all verbal and written interactions with clients.
- • Manage a high-volume queue of phone calls and emails with consistency, composure, and attention to detail.
- • Ensure all written communication adheres to professional standards with correct grammar, spelling, and structure.
- • Independently adapt to evolving procedures, learn new systems quickly, and apply knowledge without constant supervision.
- • Proactively identify opportunities to improve customer service processes and contribute ideas to enhance operational efficiency.
- • Demonstrate reliability and self-motivation when working remotely without direct oversight.
🎯 Requirements
- • Excellent customer service skills with clear and professional verbal and written communication
- • Ability to manage a high-volume call and email queue with a calm, helpful demeanor
- • Strong writing and documentation skills with proper grammar and spelling
- • General computer literacy and proficiency in Microsoft Windows and Google Workspace
- • Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently
- • Bookkeeping or accounting knowledge and/or experience is strongly preferred
🏖️ Benefits
- • Work anywhere in the world for up to 3 months!
- • Parental leave program offered
- • Work-from-home stipend provided
- • Birthday and company anniversary are paid days off
Skills & Technologies
About Leap Tools Inc.
Leap Tools is a company focused on developing innovative solutions within the technology sector. Their primary business model revolves around creating and offering specialized software tools designed to enhance productivity and efficiency for businesses and individuals. The company operates within the software development industry, aiming to provide cutting-edge products that address specific market needs. Leap Tools is committed to leveraging technology to solve complex problems and deliver value to its customers through its suite of digital offerings.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
