Client Services Director - Promotional Medical Education (Medical Communications)

Avalere Health LLC

Job Overview

Location

Philadelphia, PA

Job Type

Full-time

Full Job Description

📋 Description

• Provide strategic oversight across large and complex marketing and promotional medical education accounts, ensuring delivery models, account strategy, and commercial performance create sustained value for both clients and the business.
• Bridge operational leadership and senior commercial direction by shaping account evolution, strengthening strategic partnerships, and elevating team capability across integrated, multi-channel programmes.
• Drive forward-thinking solutions that enhance engagement, efficiency, and growth, while overseeing a broad portfolio and building influential relationships with senior client stakeholders.
• Collaborate with cross-functional teams to develop and implement account strategies that meet client needs and drive business growth.
• Develop and maintain strong relationships with senior client stakeholders to understand their needs and preferences, and to identify opportunities for growth and improvement.
• Oversee the development and implementation of account plans, including budgeting, resource allocation, and performance measurement.
• Analyze data and metrics to inform account strategy and optimize performance.
• Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure compliance and excellence in client delivery.
• Foster a culture of innovation, creativity, and collaboration within the team, encouraging experimentation and learning from failures.
• Develop and implement training and development programs to enhance team capability and performance.
• Lead by example, demonstrating a commitment to Avalere Health's values and mission.
• Collaborate with other departments, such as Medical and Marketing, to ensure alignment and effective communication.
• Participate in business development activities, such as pitches and proposals, to identify new business opportunities and grow the business.

🎯 Requirements

• 8+ years of experience in a senior leadership role, preferably in a marketing or promotional medical education setting.
• Proven track record of delivering high-quality results, driving growth, and building strong relationships with clients and stakeholders.
• Strong strategic thinking, leadership, and communication skills, with the ability to inspire and motivate teams.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.

🏖️ Benefits

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company that is making a difference in the lives of patients.
• Collaborative and inclusive work environment.
• Flexible work arrangements, including remote work options.
• Professional development opportunities, including training and development programs.

🏙️ Location

• Flexible, hybrid and/or remote. Chicago or Philadelphia area is preferred but not essential.

Skills & Technologies

Remote

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Avalere Health LLC

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About Avalere Health LLC

Avalere Health LLC is a healthcare advisory firm that provides data-driven strategic consulting to pharmaceutical, biotechnology, medical device, and payer organizations. The company offers evidence, policy, and market access insights to support product development, reimbursement, and commercialization decisions. Its multidisciplinary teams combine expertise in health economics, real-world evidence, regulatory science, and policy analysis to help clients navigate complex healthcare ecosystems and demonstrate value to payers, providers, and regulators.

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