Job Overview
Location
Telecommuter CA
Job Type
Full-time
Category
Product Management
Date Posted
June 14, 2026
Full Job Description
đź“‹ Description
- • Lead client service strategies for jumbo clients requiring dedicated staff, multiple offices, and complex service models, ensuring retention, satisfaction, and revenue growth.
- • Conduct pre-renewal visits to review client loss experience and overall company performance, identifying potential dissatisfaction areas before renewal meetings.
- • Prepare and manage client renewal documentation, contract revisions, and Client Service Instructions for complex programs.
- • Negotiate service plan changes and improvements to align with client needs and organizational goals.
- • Provide stewardship reporting to clients, educating them on emerging issues and trends impacting their programs.
- • Coordinate client invoicing, audits, and accounts receivable follow-up for assigned accounts to ensure financial accuracy and timeliness.
- • Identify and remove process, technology, or resource barriers by directing and influencing internal departments including IT, operations, and business development.
- • Oversee the work of local Client Services staff, providing guidance, performance feedback, and professional development support.
- • Apply deep expertise in California Workers Compensation claims to adjudicate complex customer claims within a global claims management framework.
- • Leverage Sedgwick’s global network of experts to share insights and access best practices for client service innovation.
- • Deliver customer-facing solutions to clients across virtually every industry, including some of the world’s most respected organizations.
- • Maintain accountability for client satisfaction metrics, including the administration and analysis of client surveys.
- • Operate with flexibility and autonomy in daily work, location, and career path, while meeting strict deadlines and managing multiple priorities.
- • Ensure compliance with all applicable licensing and jurisdictional requirements specific to California Workers Compensation claims.
- • Support the professional growth of team members by encouraging pursuit of CPCU, AIC, ARM, or other relevant designations.
🎯 Requirements
- • Ten (10) years of related experience or equivalent combination of education and experience required
- • Two (2) years of account manager experience OR five (5) years of adjuster experience including two (2) years in a supervisory capacity
- • California Workers Compensation claims experience required
- • Bachelor’s degree from an accredited college or university preferred
- • Professional certification such as CPCU, AIC, or ARM preferred; colleague required to pursue such designations
- • Demonstrated ability to negotiate service plans, manage complex client programs, and influence cross-functional teams
🏖️ Benefits
- • Flexible work schedule
- • Referral incentive program
- • Career development and promotional growth opportunities
- • Comprehensive benefits including medical, dental, vision, 401(k) with matching on day one, PTO, disability and life insurance, employee assistance program, and flexible spending or health savings accounts
Skills & Technologies
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About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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