Client Services Representative

📋 Description

• • Supports real estate transactions by assisting internal and external customers with inquiries, delivering a high level of customer service
• • Manages employees directly engaged in client management
• • Implements and supports strategies and initiatives aimed at building and maintaining client relationships
• • Develops departmental policies, procedures, and strategies focused on delivering high-quality customer service through anticipating and effectively addressing client needs
• • Follows standard procedures and guidelines in all assigned tasks
• • Understands how assigned duties relate to other team functions and how the team integrates with related departments
• • Impacts team performance through the quality of support provided to clients and internal stakeholders
• • Recognizes and resolves typical problems by selecting solutions from established options
• • Communicates moderately complex information in routine situations, primarily within own team
• • Works under general supervision with limited autonomy to modify approach
• • Functions as an individual contributor with no supervisory responsibilities
• • Manages own workload independently while adhering to team and organizational standards
• • Performs all other duties as assigned by management
• • Provides nationwide title, closing, settlement, and appraisal solutions for mortgage lenders
• • Assesses and values properties in accordance with Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal, and state appraisal laws
• • Engages in client-facing activities to ensure seamless transaction support and satisfaction
• • Contributes to a culture of inclusion that reflects the diversity of customers served
• • Aligns personal performance with company goals of becoming the premier title and real estate services company
• • Operates within a remote work environment across the United States
• • Utilizes company tools and resources to deliver efficient and accurate client services
• • Maintains compliance with all regulatory and procedural requirements in title and real estate services
• • Collaborates with cross-functional teams to ensure timely and accurate resolution of client needs