Client Services Representative | Central or Eastern Time Zone | Remote

📋 Description

• • As a Client Services Representative, you will manage accounts of locally assigned programs, ensuring consistency in service delivery and monitoring procedures that impact customer satisfaction. Your role is vital in supporting individuals facing unexpected challenges, contributing to Sedgwick’s mission of providing meaningful care and service.
• • Day to day, you will perform contract renewals and prepare Client Service Instructions, coordinate renewal pricing and location coding, prepare and distribute stewardship and other reports, educate clients on loss data and cost drivers, coordinate project activity, act as the primary client contact to maintain and improve satisfaction, identify service issues, work with leadership to resolve problems, establish service improvement plans, and identify and solicit cross-selling opportunities.
• • You will join a team of 33,000 colleagues at Sedgwick Claims Management Services, Inc., a company recognized as one of America’s Greatest Workplaces by Newsweek, certified as a Great Place to Work®, and honored as a Fortune Best Workplace in Financial Services & Insurance. The organization fosters a caring culture, values work-life balance, and supports professional growth in a collaborative, team-oriented environment.
• • In this role, you can develop expertise in claims management, strengthen your analytical and communication skills, gain experience in client relations and service improvement, pursue professional designations such as CPCU, AIC, or ARM, and advance your career within a stable, supportive organization that values continuous learning and recognition of achievement.