Client Success Manager

Nextech AR Solutions Corp.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships to ensure high satisfaction and retention.
• Act as the key liaison between clients and internal teams including product, technical support, and account management to align client needs with company capabilities.
• Proactively monitor client usage patterns and engagement metrics to identify potential risks, churn indicators, and opportunities for expansion.
• Develop and execute customized success plans for each client, outlining goals, milestones, and key performance indicators to drive value realization.
• Conduct regular check-ins, onboarding sessions, and strategic business reviews to reinforce client trust and ensure alignment with evolving business objectives.
• Resolve client issues promptly and effectively by coordinating with internal departments to deliver timely solutions and maintain service quality.
• Identify and cultivate upsell and cross-sell opportunities based on client needs, product usage, and business growth trajectories.
• Collect and synthesize client feedback to inform product development, service improvements, and internal process enhancements.
• Maintain accurate and up-to-date client records in CRM systems, documenting all interactions, agreements, and outcomes for internal alignment and reporting.
• Ensure all client interactions and data handling comply with HIPAA, ERISA, and other applicable healthcare regulations.
• Collaborate with the sales and marketing teams to support client retention campaigns and contribute to customer advocacy initiatives.
• Track and report on key client success metrics including retention rate, Net Promoter Score (NPS), and customer lifetime value.
• Participate in cross-functional projects aimed at improving overall client experience and operational efficiency across the customer lifecycle.
• Stay informed about industry trends, competitor offerings, and healthcare technology innovations to provide strategic insights to clients.
• Represent Nextech AR Solutions Corp. professionally in all client communications, upholding the company’s reputation for excellence and integrity.

🎯 Requirements

• Experience as a Client Success Manager or similar customer-facing role in a technology or healthcare solutions environment
• Proven ability to manage multiple client relationships simultaneously while driving retention and growth
• Strong understanding of HIPAA, ERISA, or other healthcare compliance regulations
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and client success metrics tracking tools
• Excellent communication, negotiation, and problem-solving skills
• Ability to work independently in a remote environment with minimal supervision

🏖️ Benefits

• Competitive pay
• Generous bonus structure
• Comprehensive healthcare coverage
• Wellness program
• Investment in employee retention and development
• Equal opportunity employer with commitment to diversity

Skills & Technologies

Remote

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Nextech AR Solutions Corp.

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About Nextech AR Solutions Corp.

Nextech AR Solutions Corp. is a Canadian technology company specializing in augmented-reality and 3D modeling for e-commerce, events, and education. It provides ARitize SaaS tools that convert 2D product images into interactive 3D and AR experiences, integrates with Shopify, Magento, and other platforms, and supports virtual events, virtual showrooms, and holographic telepresence. Founded in 2018, the company serves retailers, brands, and institutions seeking to enhance online customer engagement, reduce returns, and boost sales through immersive digital content delivered across web, mobile, and metaverse environments.

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