Client Success Manager (Remote)

Cengage Learning Holdings II, Inc.

Job Overview

Location

2 Locations

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Success Manager at Cengage Learning Holdings II, Inc., you will play a pivotal role in helping learners worldwide discover the power and joy of learning by ensuring customers achieve their educational goals through effective use of Cengage’s digital products and services. Your work directly supports the company’s mission to drive innovation that improves lives and advances dreams through education.
• Day to day, you will manage assigned customer accounts to meet or exceed quota, build strong relationships with new and existing customers—including executives and management—understand their objectives, and develop consultative strategies to drive adoption, usage, and satisfaction. You will monitor customer health metrics, coordinate with technical support for complex issues, conduct business appraisals to address obstacles and boost product uptake, maintain accurate account administration, and manage renewals and growth through cross-sell, add-on, and upgrade opportunities while tracking activities in Salesforce.com and Gainsight.
• You will join a global education technology company with over 100 years of experience serving millions of learners across higher education, workforce skills, secondary education, English language teaching, and research markets. Cengage is committed to innovation through scalable platforms like MindTap and Cengage Unlimited, and fosters a purpose-driven culture grounded in the Cengage Credo—emphasizing integrity, collaboration, and impact.
• In this role, you will develop deep expertise in customer success strategy, consultative selling, account management, and SaaS product adoption within the education technology sector. You will strengthen your skills in Salesforce and Gainsight, enhance your ability to influence stakeholders, and grow your capacity to drive retention and expansion—positioning you for advancement into senior customer success, account leadership, or sales management roles within a mission-driven organization.

🎯 Requirements

• Ability to build rapport through phone calls, email, and video conferencing
• Demonstrated ability to communicate, present, and influence credibly and effectively
• Proven ability to manage multiple projects at a time while paying strict attention to detail and prioritization
• Excellent listening and negotiation skills; critical thinking and problem-solving skills
• Confident self-starter, highly motivated, and able to excel in a high-performance setting
• Natural relationship builder with integrity, reliability, and maturity

🏖️ Benefits

• Comprehensive Total Rewards package supporting employee well-being and empowerment
• Opportunity to work remotely with preference for central or eastern time zones
• Access to professional development and industry product knowledge resources
• Chance to contribute to a mission-driven organization impacting millions of learners globally
• Structured compensation with base pay range of $58,300.00 - $75,750.00 USD annually, plus potential incentive compensation

Skills & Technologies

Remote

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Cengage Learning Holdings II, Inc.

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About Cengage Learning Holdings II, Inc.

Cengage provides higher education course materials, digital learning platforms, and e-textbooks. Its offerings include MindTap, WebAssign, and Cengage Unlimited, serving colleges, universities, students, and lifelong learners worldwide.

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