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Clinical Business Lead

Job Overview

Location

Indiana, USA

Job Type

Full-time

Category

Operations Manager

Date Posted

March 10, 2026

Full Job Description

đź“‹ Description

  • • Lead and manage teams of dedicated nurses and behavioral health professionals, fostering an environment of excellence in care management and ensuring the delivery of high-quality patient services.
  • • Drive strategic initiatives by leveraging comprehensive data analytics to assess chronic condition performance, providing actionable insights to regional clinical leadership and provider groups to enhance awareness, education, and the development of targeted action plans.
  • • Critically evaluate the effectiveness of current clinical program initiatives by analyzing their downstream impact on facility and provider performance within value-based care programs, identifying areas for optimization and improvement.
  • • Proactively identify opportunities for the development and implementation of new clinical program initiatives by conducting thorough assessments of cost and utilization drivers, with a specific focus on chronic condition management.
  • • Provide essential support for facility case review discussions by conducting pre-meeting analysis of submitted case reviews, ensuring that all relevant data and insights are prepared for effective discussion and decision-making.
  • • Prepare detailed performance data and conduct comprehensive evaluations to support Regional Vice Presidents (RVPs) and Health Services Directors (HSDs) in governance and delegation oversight committees, actively engaging with corporate delegation compliance and auditing teams.
  • • Foster strong, collaborative relationships with cross-functional teams and internal stakeholders, ensuring seamless alignment of clinical strategies with the overarching goals and objectives of regional executive leadership.
  • • Act as a key clinical liaison to the provider engagement team, guaranteeing the consistent and effective execution of clinical initiatives across all relevant touchpoints.
  • • Partner closely with the delegation team to proactively identify, address, and resolve performance issues or access concerns, ensuring smooth operational workflows and optimal patient access to care.
  • • Champion compliance and quality improvement efforts by supporting regional leadership in upholding clinical best practices and adhering to all regulatory standards, ensuring a high level of operational integrity.
  • • Actively participate in continuous quality improvement initiatives, employing methodologies such as root cause analysis and the implementation of best practices to effectively close critical care gaps and enhance patient outcomes.
  • • Oversee and coordinate the successful implementation of clinical vendor programs across the region, ensuring operational readiness, comprehensive provider education, and ongoing support for seamless integration into existing workflows.
  • • Assist in the rigorous evaluation of clinical program pilots and vendor-supported initiatives by meticulously analyzing and monitoring key performance indicators (KPIs) to gauge success and identify areas for refinement.
  • • Diligently track vendor performance metrics and collaborate with the finance team to prepare insightful performance reports, facilitating data-driven decision-making and supporting the demonstration of return on investment (ROI).
  • • Conduct thorough reviews of delegation team audits and, where necessary, supplement these with regular internal reviews to ensure that vendor programs consistently comply with all regulatory standards and internal policies, maintaining a high bar for compliance.
  • • Provide critical insights derived from program analysis and monitoring to inform decisions regarding program scalability and overall effectiveness, ensuring resources are allocated optimally.
  • • Report directly to the Central Region Vice President of Health Services, contributing to strategic planning and operational oversight at a senior level.
  • • Thrive in a remote work environment, demonstrating strong independent work skills, self-motivation, and the ability to manage time effectively to meet all job responsibilities and deadlines.
  • • Maintain a commitment to continuous learning and professional development, staying abreast of the latest advancements in clinical care, data analytics, and healthcare management practices.

Skills & Technologies

Senior
Remote
$104k-143k
Degree Required

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About Humana Inc.

Humana Inc. is a for-profit health and well-being company headquartered in Louisville, Kentucky. Founded in 1961, it provides health insurance, Medicare Advantage plans, Medicaid services, pharmacy benefit management, and clinical care through primary care centers. Serving millions of members across the United States, Humana focuses on integrated care delivery, home health, and wellness programs aimed at improving health outcomes and reducing costs for individuals, employers, and government partners.

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