Clinical Safety Associate

Heidi Health Pty Ltd

Job Overview

Location

South Africa

Job Type

Full-time

Full Job Description

📋 Description

• A Clinical Safety Associate role at Heidi Health Pty Ltd focused on reviewing, investigating, and resolving clinical safety concerns related to AI-generated clinical output, ensuring patient safety and regulatory compliance while supporting clinicians globally.
• Day-to-day responsibilities include assessing customer-reported safety issues using clinical judgement, investigating root causes via AI platforms, communicating findings empathetically to customers, coordinating with engineering and product teams when needed, maintaining safety documentation, and contributing to regulatory reportability assessments and continuous improvement initiatives.
• Heidi Health is a fast-growing, mission-driven company building an AI Care Partner to support clinicians, having already powered over 73 million patient visits across 116 countries and backed by nearly $100M in funding, with partnerships including the NHS and Monash Health.
• In this role, you will develop expertise in clinical safety within AI healthcare systems, strengthen regulatory knowledge of global medical device standards, refine investigative and communication skills, and contribute to improving safe AI deployment in clinical settings while working alongside doctors, engineers, and product specialists.

🎯 Requirements

• Current clinical registration (e.g. HPCSA or equivalent)
• Patient-facing clinical experience
• Critical thinking mindset with attention to detail
• Clear and confident written communication
• Methodical and organised approach to work

🏖️ Benefits

• Equity from day one
• 24/7 mental health and wellbeing support via Sonder and £100/month Healthy Heidi’s stipend
• 26 weeks paid parental leave for primary carers, 18 weeks for secondary
• ZAR R50,000 one-off fertility support payment
• £700 annual learning and development budget
• £500 one-off home office setup home office budget
• Recharge days after major milestones
• Up to 4 weeks work-from-anywhere per year
• 10 days clinical leave per year for accreditation maintenance

Skills & Technologies

Junior

Onsite

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Heidi Health Pty Ltd

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About Heidi Health Pty Ltd

Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.

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